Scan Dates & Case Completes (CC)

[Avandongen 83]

11 years oh my goodness how do you do it? Id be gone crazy ;( You definitely have the strength we need here! So does "ItsGonnaBeWorthIt"

[nereyda212003 3]

I got a checklist for the AOS the Co sponsor affidavit of support page number 9 was missing when I sent everything.. This is ridiculous.. my check list was on 3/19/2015 I resend everything today NVC should receive it tomorrow morning. I hope to get a cc soon.. I will call tomorrow and speak with a supervisor to see if they could review everything ASAP. There was some one who got a check list he sent all the document and I believe he had a cc next day or 2 days after they received the documents.

[familylove2015 5]

checklist

scan date 01/29/2015

checklist 03/20/2015

[familylove2015 5]

I got a checklist for the AOS the Co sponsor affidavit of support page number 9 was missing when I sent everything.. This is ridiculous.. my check list was on 3/19/2015 I resend everything today NVC should receive it tomorrow morning. I hope to get a cc soon.. I will call tomorrow and speak with a supervisor to see if they could review everything ASAP. There was some one who got a check list he sent all the document and I believe he had a cc next day or 2 days after they received the documents.

amazing!

[Kels2487 96]

@Kels2487 tomorrow or tuesday is going to be your day. Call tomorrow after 5pm ET.

Thank you i truly appreciate it......trying to stay positive

[wolfkimb 0]

Really hoping tomorrow is like last Friday!! We need it to make up for how the rest of the week has gone! Good luck to everyone still waiting! Congrats to the CC this week! And sorry to all the checklists - hoping for quick resolutions for you! Thanks to the group for helping me get through this insanity!

[dp1987 10]

I am the sponsor. I do have a Joint Sponsor that is the form it was forgotten on.

Lemme clarify. On the joint sponsor it is her only income. Photo attached for reference. I had left Box 10 empty:(

So same problem with me. I left box 10 blank Even though 6-9 were N/A so why can't they simply take box 5 amount as box 10?

I am afraid to send an updated version because what if that resets my scan date? What if my original submission is approved and they overlook this small error?

Do you think I should just send a corrected version and risk a new scan date?

[Lynn n Sam 57]

checklist

scan date 01/29/2015

checklist 03/20/2015

####### another one! What's going on at NVC? I'm sorry. I hope it's something you can take care of ASAP

[just87 4]

Sorry I have to say it But NVC is the worst thing in the world I have ever encountered, they go out of their way to make your life miserable. The only reason anyone should get a checklist for AOS is if their income cannot meet the minimum requirement or if they cannot prove income. Not because of nonsense like leaving a box blank or because you did not put N/A in a box. Even if anything is wrong with an application it can be fixed with a simple phone call or email, absolutely no reason to drag it out and make everyones life miserable. In the end it not only hurts the petitioners and their families but the NVC and their backlog. It is just utter nonsense and it is a damn shame that none of us can do anything to call NVC out of their BS. There is nothing we can do to change this.

Edited March 20, 2015 by just87

[GMLove 18]

Welcome to your NVC Customer Care Experience Feedback.

While reading this thread it has become apparent to me that calling the NVC to get notifications is VERY far from a pleasant experience. Actually, some of the comments I have read here have been down-right scary. Having worked in the service industry my entire life, I know that dealing with paying customers can sometimes be a difficult experience but that has always been my job so I have had to learn to view each customer as an individual with specific needs.

No two customers are the same and every customer deserves to be treated politely and with decency. This is apparently the complete opposite of what the NVC representatives are doing to us. And because they know we are probably too scared to be rude back (lest they somehow slow down our case), their treatment of us is going unchecked.

As a paying customer of the NVC I don't accept this and I would like to make a positive difference in the following way:

I am going to compile a Customer Care Experience Feedback spreadsheet which will include answering the following the following questions from anyone who would like to take part:

1) How long did you wait on the phone to speak to a human at the NVC?

2) WHO did you speak to? (Please note that this is VERY important. It will give an idea of whether a specific group of representatives are being rude or whether it has become the norm at the call in center)

3) Give an overall rating of 1 to 10 for your experience. 1 being awful and 10 being excellent.

4) Any additional comments you'd like to add.

Please note that this is entirely anonymous, you can either post your replies HERE, or you can send me a private message or you could even keep it yourself for your own review once your case is completed.

[nereyda212003 3]

amazing!

Familylove.

What was your checklist for?

[JennyLu 65]

Good morning all I hope someone brought all those Nvc workers had some nice coffee & donuts this Fantastic Friday morning and they are feeling good & getting ready to close some cases!!

May God bless us all today!

[Mrsamuels 3]

Good morning all I hope someone brought all those Nvc workers had some nice coffee & donuts this Fantastic Friday morning and they are feeling good & getting ready to close some cases!!

May God bless us all today!

[Kels2487 96]

Good morning all I hope someone brought all those Nvc workers had some nice coffee & donuts this Fantastic Friday morning and they are feeling good & getting ready to close some cases!!

May God bless us all today!

I would do it personally if I knew it meant my case would be reviewed hahah hope today is like last Friday!

[ParisNYC 9]

I think today will be fabulous for all of you darlings! Good luck! Merci!