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| Rio de Janeiro, Brazil |  Review on July 21, 2017: |
ricvtr22
Rating:  | Review Topic: IR-5 Visa
My parents had their interview today and had a great experience at RDJ consulate. Their appointment was scheduled for 9:20am and they arrived there around 8:30am. They had to wait their scheduled time in order to go inside of the consulate. The consulate staff were very friendly and willing to help anyone that had questions!
We had a friend accompanied my parents to the consulate to help them out with and she was allowed to go in with them. I was really surprised to hear the security guard allowed her in since she did not have an appointment. She just told the security guard that my parents needed her help with organizing their documents. Our friend helped my parents in all the steps, except during the brief interview with the consulate officer.
The famous Leonardo was there and was answering people's questions. My parents said he was very polite and patient. He gave my parents a form to complete with their and mine personal information ,and a list with the order that they need to put their document in.
After 30 minutes of wait, my parents were called to be interviewed by a very young Consulate Officer. He was also very polite and asked my parents to clarify why they have had tourist visa denied in the past. My mother explained that the reason given to them was that they did not have strong ties to Brazil. He questioned her: "So, you've had your visa denied 5 times, right?" She said: "No, I have my visa denied 4 times and my husband 3 times". I think the officer thought she was going to agree with his statement or to see if she was going to lie about it. The officer looked and smiled at my parents and said "Yes, you are right. Today, is a different story and you will be approving your visa", and that they were going to receive their passport within 3 weeks in the mail. My dad asked him if they had to pay for the carrier service, and the officer said that they did not have to pay anything.
The whole interview process was painless and very straight forward.
My parents left the consulate really happy and extremely surprised with the great customer service staff provided at RDJ. They've had horrible experiences at the Embassy in Brasilia in the past and was very happy to see that staff at RDJ treat people with respect and dignity.
(updated on July 26, 2017)
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Consulate / USCIS Member Review #22198