Hi you all.
I have a questions regarding my wife's ROC. We sent in our ROC application in August 2013. She did her biometrics, thenw e recevied a notice that our petition was being transferred from VSC to CSC for processing in October 2013. Since then we had not heard anything from USCIS, until March 2013, I recevied an email and text alert. Online Status update said "Card Production". We looked at the forums and from the sounds of it, my wife was approved. Then we recevied a new email/text notice stating it was mailed USPS and tracking number.
This is when things get worrisome for us.
We tracked delivery almost hourly (we were pretty excited), on the scheudled delivery day in NYC, USPS said our package was "undeliverable". We were worried, because all of our other I-797s came in just fine to our apartment. We called the Post Office and one guy said they have an image scan of the package and they said it was missing our apartment number. Literally one (1) number. I told him they have sent prior letters from USCIS to our address and I also gave him our apartment number. He said that they will redeliver the next day. We waited until the next day, USPS online still says "underliverable", my wife goes to the Post Office and they say they cannot find the package and to check back the next day.
We look at our old I-797s and we finally notice that our old notices didn't have the apartment number on it. But they were delievered to our mailbox anyways.
So we called USCIS, I was on hold for a while and then I finally spoke with an agent and explained the situation, I gave her the correct address (made sure she had our apartment number) and then she said that USCIS will mail a new card in 10 - 30 days. She gave me a long record number to reference to.
Then the next day our USCIS online status changes from "Card Production" to "Initial Review again" because of the address change.
USPS Delivery tracking still works on the package and after a couple of days, it left NY and was listed as "Delivered" to Laguna Niguel, CA.
Has anyone had any experience with this?
Since I spoke with USCIS, we still haven't recevied our paper notices (I-797s) either. The agent on the phone said that our petition was approved, but the card will have to be re-sent. We are just worried as we've been told that if it isn't in writing from USCIS then to take caution.
Its been three weeks since we first recevied the Card Production email/text and no new Green Card and still no I-797 Approval Notices.
Should we be worried?
Should I contact USCIS again?
Thanks so much for your help!