I'm so sorry if I'm in the wrong section, I just thought I'd have better luck here than in the regular K-1 section, since it relates to VA
Context: My fiancee (the USC) is the son of a retired veteran. He is a student and gets benefits (tuition and a monthly stipend) through VA because of his dad. He obviously doesn't make enough to be the sole sponsor, so his dad is being the co-sponsor.
The problem: gathering the supporting documentation, meaning a letter for each of them, explaining the benefits, for how much, etc., since those (along with SS in the case of his dad) are the only sources of income.
So, my fiancee called the VA to find out how to get some statement or letter from VA for himself and for his dad (the actual veteran) about their benefits.
They referred him to the website, where he tried filing for this papers, but then everything went weird:
He sent 2 separate requests: one for his dad and one for him, specifically requesting for this papers to be sent to his dad's house. For his dad, they sent back an e-mail talking about "not being able to help him with the medical/health requests or questions he had" and other things that seemed to indicate that they were just replying to the wrong person or something. Just totally not related to what he asked for. They said at the end of the e-mail that they'd mail him the documents he requested to his address (about 10 days ago). I'm worried that assuming he does get this stuff they will just have sent something completely wrong/non related.
Then for him, they replied a few days later, also saying things like "we can't change your address" and just crazy things. He had a back and forth with them, they assured him they were trying to help him and then stopped replying. He also tried at the VA's office at his school for his papers at least and they said there was nothing to do there.
All of this happened more than a week ago, and there's been no word from the VA and no letter has arrived to his dad's. And for himself, he hasn't been able to get anything.
We've read some things about something called uhm everify or something like that, that allows you to pull up those documents online, but upon further research it seems plain impossible to do that, since before getting an online account set up you need to be registered in something else, then some DS logon, and then get the premium account for that specific thing and I read complains that the website just doesn't work anyway. If you tell me there's no other way they'll try to do it, but since my fiancee's dad is older, it is not too easy to just go around doing these things.
Do you know how can we finally get a hold of these documents soon?
My fiancee will be traveling here in dec. 12, and I'll have my interview on the 23, which is why he expects to be able to bring the documents along with him. If he isn't able to, I'll have to postpone everything and just push the interview for february or march so that he is back in the states and can get the documents, but we would still hit the wall of just not being able to get them.