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Archive for June, 2007

California Service Center (CSC) Experiencing System Delays

Friday, June 29th, 2007

WASHINGTON – The California Service Center (CSC) is experiencing systems problems that are causing delays in the printing of certain notices. USCIS believes the delays are primarily affecting approval notices for cases decided between April 2007 and the present, although production of some receipt notifications may be affected as well. USCIS is attempting to identify the source of the problem and generate the delayed notices as quickly as possible. In the interim, CSC has established interim procedures to help facilitate the needs of its customers.

• If USCIS has cashed your remittance check and you have yet to receive a receipt notice, please verify your case’s status on-line using the receipt number indicated on your cancelled check. If you don’t know your receipt number, please contact the National Customer Service Center (NCSC) toll-free at 800-375-5283 for your receipt number.

• If you believe that you haven’t received an approval notice (for example – you check the online system and it indicates that your case was approved and you have not received an approval notice), USCIS encourages you to submit an inquiry to the e-mail box: CSC.NoNotice@DHS.Gov. Please include your receipt number and/or your "A" number with your inquiry. USCIS expects to respond to email inquiries within 30 calendar days.

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Modernization of the USCIS – Going Digital

Tuesday, June 19th, 2007

As proposed by the USCIS, in the future most processing will be done digitally in an effort to streamline and improve the current paper process done today. Potential applicants would create “accounts” with the USCIS, much as a person would create an account at a bank. They would then interface with the USCIS in “transactions” beginning with creating a profile and submitting various required information.

The USCIS would then be able to process that information faster using both automated and manual methods. Since the case would be digital there would no longer be delays due to transferring paper files between offices. Background checks and other adjudication requirements would be built into the system and allow adjudications officers to complete multiple checks and required steps on a file easily and with very little delay. This integrated solution would also keep the customer (applicant) in the loop and allow for Requests for Additional Evidence (RFEs) to be sent digitally and for responses to be entered by the applicant faster.

Ultimately the USCIS would benefit in cost and cycle time reduction on case processing. Security would also be increased by allowing greater interaction with other government agencies when performing security checks. Adjudications officers would have needed information immediately and not have to request that information manually, which currently often results in both time delays and incomplete data being returned. From an applicant’s perspective the reduced cycle time would be a tremendous advantage (especially for family-based immigration).

For more information and a complete write-up by the USCIS please see the following pdf:

USCIS Modernization Proposal

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