BullToTo

Trying to help my sister-in-law in the Philippines, fill-out her DS-160 form for a tourist visa. We had to stop after very 1st page so we SAVE. When we go back to RETRIEVE, we follow the directions regarding application ID number and security questions but it keeps stating that the information is wrong. I am 99% sure that it is not., but none the less, stuck. my question is, would starting over with another application be a problem, considering that her name and birthday (and possibly other identifying info.) are already in the system? it HAS NOT been submitted only just started.