Warning to those submitting documents via Ceac

[jenimjones 3]

Just a warning! We had two documents (birth certificate and passport) rejected because they were uploaded to Ceac in a horizontal orientation, as opposed to vertical. I cannot find anything about orientation being an issue on the directions for submission

 

Everything else was approved, and we resubmitted the documents in the correct orientation as soon as we got the notice.

 

However, we are now back waiting for the documents to be reviewed, which (I was told when I called the NVC today) can take up to another 6 weeks! Fingers crossed it won't take this long, as it took 2.5 weeks for them to be originally reviewed.

[pushbrk 12,106]

Good to know.  I've never understood why anybody would deviate from standard procedure and submit documents, scan documents, or copy documents horizontally though.

[jenimjones 3]

We don't remember doing it, it was an accident. We didn't realize we were "deviating".

 

Just hoping I can help someone else avoid this mistake.

[skyzee 182]

It'd be nice if they actually included this information in their official guide, but evidently that's too much to ask of the NVC *rolls eyes*

 

Only reason I know is from hearing others who have gotten checklists. Hope you get your cc soon.

[Alexa210 34]

On 19/6/2018 at 7:49 AM, jenimjones said:

We don't remember doing it, it was an accident. We didn't realize we were "deviating".

 

Just hoping I can help someone else avoid this mistake.

Hi! When they told you to resubmit, did the document appeared as rejected or accepted? I submitted my documents in CEAC, they left me a note saying to delete and re-upload in another document name (which I don´t understand why), but the document appears as accepted and there´s no way of deleting it.