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If people would report consular officer misconduct  and abuse of public office, there wouldn't be such mistrust in their decisions.

We get treated badly, unprofessionally but instead of doing something about it so that someone else doesn't go through such misconduct, we keep quiet and worry about OUR cases.

This is a cycle that needs to be broken.

Report bad behavior and compliment good ones.

Our tax dollars are not meant for such rude and unprofessional individuals.

I have the link below. This trend is too common in Ghana and many other embassies.

Don't email your complaint, write a letter. be detailed as possible, quote the law or rules that were not followed. If more and more people would speak up, things would change.

You call the embassies and some won't pick up or email you a reply when you send one. That is unacceptable in any public institution.

Dont keep QUIET...You keep quiet today and end up dealing with them Tomorrow.

Complaints: United States Embassy or Consulate

The Office of Inspector General (OIG) in the U.S. Department of State (DOS) receives and handles reports or complaints regarding DOS programs, operations, and divisions, including United States Embassies or Consulates.

To complain about the manner in which an embassy or consulate employee treated you, you should first attempt to resolve the issue with that embassy or consulate. If you are unable to do so for any reason, you may file a report or complaint online, by e-mail at OIGHotline@state.gov or by mail at:

Department of State
Office of Inspector General Hotline
PO Box 9778
Arlington, VA 22219

In addition, you may also file a report or complaint by calling the OIG Hotline directly at 1.800.409.9926 or 1.202.647.3320.



The Department of State just released the following procedures to file complaints against Consular Officers.  Send information about the incident to:

Visa Office
CA/VO/P/I
Room 703
2401 E Street NW
Washington, DC 20037

Please note that the complaint should include as much information as possible including: the name of the consulate where the incident occurred, the date you visited the consulate, the time that you met with a consular officer, the physical appearance (or name, if possible) of the consular officer (sex, approximate age, hair color and other distinguishing characteristics), the window number at which you met, and a detailed explanation as to why you believe you were treated poorly.  They recommend you provide your name, case number if you have one, and passport number.  A complaint may not change the outcome of your case, but it could affect the actions of the consular officer in future cases.

The Department of State gave a second way to send information about fraud, waste, mismanagement, abuse or misconduct in Department of State programs:
Contact the Office of the Inspector General (OIG) by email at oighotline@state.gov or by telephone at 1-800-409-9926.



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