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Delivery driver allegedly turned away because he's black

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(WVUE/CNN) -

A Lowes delivery driver in Virginia says his manager gave in to a customer who demanded that the store not send a black person to her home.

Marcus Bradley said last Monday started out as an ordinary day on the job.

"Then I got a phone call on the phone telling me to bring the delivery back, saying that I couldn't do the delivery," Bradley said.

He said what he heard next stunned him.

"I asked him why I couldn't do it, and he said because you're black, and they don't want you at the house," Bradley said.

Bradley said he was told the customer specifically asked Lowe's not to send a black delivery person.

Co-worker Alex Brooks said he's worked with Bradley for almost 11 years and was with him in the truck when the call came in.

"To me, it just ain't right for a business that we work at to go on with the woman's wishes," Brooks said.

But Brooks said that's exactly what happened. He said when the two returned to the store, Bradley was replaced by a white driver.

"It was one of those things like, these guys will get over it, they're tough guys, they're delivery guys,” Brooks said. “And that's kind of where I just had to put my foot down and say I couldn't do it with them."

We went to the home where the two say the delivery took place.

Reporter: "I just want to know your side of the story, whether it's true or not?"

Customer: "I got a right to have whatever I want and that's it."

Reporter: "Do you feel bad about the delivery driver?"

Customer: "No, I don't feel bad about nothing."

"I mean, I thought that Lowe's would take up for me," Bradley said.

Although Bradley is saddened by the way he says the situation was handled, he plans to still be at work.

"I mean, I gotta work,” he said. “I'm going to keep going to work like I've always done. But I would think Lowe's would take it into consideration to think about what they're doing next time."

The manager who pulled Bradley from the delivery was fired. Lowe's corporate office said that a discriminatory request should never be honored, because it's inconsistent with the company's values.


“Hate is too great a burden to bear. It injures the hater more than it injures the hated.” – Coretta Scott King

"Oppressive language does more than represent violence; it is violence; does more than represent the limits of knowledge; it limits knowledge." -Toni Morrison

He who passively accepts evil is as much involved in it as he who helps to perpetrate it.

Martin Luther King, Jr.

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A lot of double negatives weren't not quoted.


06-04-2007 = TSC stamps postal return-receipt for I-129f.

06-11-2007 = NOA1 date (unknown to me).

07-20-2007 = Phoned Immigration Officer; got WAC#; where's NOA1?

09-25-2007 = Touch (first-ever).

09-28-2007 = NOA1, 23 days after their 45-day promise to send it (grrrr).

10-20 & 11-14-2007 = Phoned ImmOffs; "still pending."

12-11-2007 = 180 days; file is "between workstations, may be early Jan."; touches 12/11 & 12/12.

12-18-2007 = Call; file is with Division 9 ofcr. (bckgrnd check); e-prompt to shake it; touch.

12-19-2007 = NOA2 by e-mail & web, dated 12-18-07 (187 days; 201 per VJ); in mail 12/24/07.

01-09-2008 = File from USCIS to NVC, 1-4-08; NVC creates file, 1/15/08; to consulate 1/16/08.

01-23-2008 = Consulate gets file; outdated Packet 4 mailed to fiancee 1/27/08; rec'd 3/3/08.

04-29-2008 = Fiancee's 4-min. consular interview, 8:30 a.m.; much evidence brought but not allowed to be presented (consul: "More proof! Second interview! Bring your fiance!").

05-05-2008 = Infuriating $12 call to non-English-speaking consulate appointment-setter.

05-06-2008 = Better $12 call to English-speaker; "joint" interview date 6/30/08 (my selection).

06-30-2008 = Stokes Interrogations w/Ecuadorian (not USC); "wait 2 weeks; we'll mail her."

07-2008 = Daily calls to DOS: "currently processing"; 8/05 = Phoned consulate, got Section Chief; wrote him.

08-07-08 = E-mail from consulate, promising to issue visa "as soon as we get her passport" (on 8/12, per DHL).

08-27-08 = Phoned consulate (they "couldn't find" our file); visa DHL'd 8/28; in hand 9/1; through POE on 10/9 with NO hassles(!).

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I see nothing wrong in the womans request. She is the customer and paying for services. If she had requested the driver not to be White then that's ok too.

When I get a body massage I always request a female and one that is easy on the eyes......

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I guess Lowes is looking at their customer's wishes and making that money instead of thinking of this dedicated worker who has worked with them for years.

Not really . It's a bussiness . The customer was an idiot for sure. We see this all the time in sales. I have had several black customers I have offred to help, that said they did not need any help and walk straight up to a black salesperson 1 minute later. It happens the other way also.

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Not really . It's a bussiness . The customer was an idiot for sure. We see this all the time in sales. I have had several black customers I have offred to help, that said they did not need any help and walk straight up to a black salesperson 1 minute later. It happens the other way also.

Correct.

I am sure if the story was a Black customer requested that Lowes not send a "White" driver then it would never make headlines....

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Correct.

I am sure if the story was a Black customer requested that Lowes not send a "White" driver then it would never make headlines....

Or more likely a Black Driver requested a black driver. Like I said , it sucks and the customer is a Bigot d bag, but as a bussiness you do what you got to do. My boss has told us repeated times. If you sense a customer does not like you for any reason bow out

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Or more likely a Black Driver requested a black driver. Like I said , it sucks and the customer is a Bigot d bag, but as a bussiness you do what you got to do. My boss has told us repeated times. If you sense a customer does not like you for any reason bow out

I have always noticed that black people choose to give work or jobs or business to other blacks, No biggie it what they are comfortable doing.

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I guess Lowes is looking at their customer's wishes and making that money instead of thinking of this dedicated worker who has worked with them for years.

Firing the manager says that they don't agree with his decision.

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