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gingernugget

U.S.P.S. Lost AP/EAD combo card in mail

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The U.S.P.S. Tracking number that was given to me by the USCIS shows that my combo card left USCIS on May 12 and was out for delivery on May 13 but was never delivered or signed for.

Tried to file a complaint and investigation with the postal office with no results. They ensured me they would look into whether or not it was returned to sender but they have not been able to locate the card (or get back to me without me having to call them). I also contacted the the USCIS and opened a service request for them to see if the card was retured to them and they never responded to me in the time frame they promised or mailed me the letter they promised me to inform me of the progress of this service.

I called back after the date they gave me to look into this matter and was transferred multiple times to higher up representatives. Finally, one woman continued to aggressively yell at me on the phone and inform me that it was the post offices fault and they will not send me a new card, I will have to re apply and pay all of the fees all over again, and then she hung up on me while I was in the middle of talking. I have since initiated contact with my local congressmen/women to try to resolve this issue.

I just don't know what Im supposed to do at this point. They can see the tracking number on their end and they know it was not delivered or signed for yet they refuse to help me in any way. I don't think I should have to pay another $700 to re apply and replace the card.

I also don't want to wait until my green card comes because I need the combo card now to get my drivers license switched over so I can begin working (the company that hired me requires a valid New York State license). Everytime I want to visit my family now as well in Canada I have to drive to Buffalo (1.5 hrs each way) to get a one time entry parole pass.

The green card interview letter I recently received states that although I may not need to interview, they are experiencing delays that could bring me green card decision passed December. This is just way too long to continue sitting around waiting for something to happen!

Anyone have suggestions? Please?


Gingernugget

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That sucks ! Boo to the yeller on the phone.

Keep on your congress woman to dig deep and hopefully you will get another card send soon.

Perhaps the USCIS Ombudsman could help, email them.

Let us know what happened please.


Spoiler

 

I-129F Sent : 3-31-2014, NOA2: 4-6-2014

NVC Received : some dinkelsberry yehoo in the house of clingons send our petition to the wrong consulate.

Consulate Received : July 30,2014 Transfer to right embassy complete.

Interview Date : Oct 22, 2014

Interview Result : AP , requesting another PC (not expired) and certified divorce decree (was submitted)Stokes interview via phone for petitioner 4 hrs after interview.

Oct 23 email notification visa approved.
Visa Received : Nov. 3 , 2014 VISA IN HAND.

US Entry : Nov. 21, 2014

Marriage : Dec 27, 2014

AOS send : May 12, 2015, received May 14, 2015 USPS priority

Email &text : May 18, 2015, check cashed May 19,2015, return receipt May 21, 2015 stamped USCIS Lockbox, NOA1 (3x) May 22,2015

Biometrics : June 1, 2015 letter received for appointment June 8, 2015, successful walk-in June 1, 2015

RFE : June 12, 2015 for income not meeting guideline. Income does ( ! ) exceed guideline.

RFE response : June 26, 2015 returned with a boat load full of financial evidence.

UPDATE: July 5, 2015 updated on all 3 cases, RFE received June 30, 2015.

Service request : Aug 12, 2015, letter received that it will be processed within 90 days from receipt of RFE.

UPDATE: Aug 24, 2015, EAD card being produced/ordered. ( 102 days from AOS receipt day and 55 days from RFE response received.) Thank you Jesus !

Emails : Aug 24, 2015, EAD approved, EAD card ordered.

I-797 EAD/AP approval notice received : Aug 27, 2015

EAD/AP combo card mailed : Aug 27, 2015, EAD/AP combo card received: Aug 31, 2015

Renewal application send for EAD/AP : May 31,2016 (AOS pending over 1 year). Received June 2, 2016,Notice date June7, 2016, emails,texts, NOA1 hard copy

Service request for pending AOS April 21, 2016, case not assigned yet.
Service request for pending AOS June 14, 2016, tier 2 said performing background checks.
Expedite request for EAD/AP Aug 3, 2016, Aug10 notification >request was received, assigned, completed. RFE letter requesting evidence for expedite, docs faxed Aug18

*Service request for I-485 Aug 3, 2016, Aug11 notification> request was assigned. Service request Dec 2, 2016.
AOS Interview letter received Aug 12, 2016

AOS Interview September 21, 2016.

Second Biometrics appointment letters received for EAD and AOS on Aug 15, 2016 for Aug 17 ( 2 day notice).

Second Biometrics completed Aug 17, 2016

Third Biometrics appointment letter received Aug 19, 2016 for Sept. 1, 2016. WTH ?!

EAD/AP (renewal) approval Aug 22, 2016, NOA2 received Aug 25, 2016

Renewal EAD in production notification text and online, expedite successful 4 days after RFE request response was faxed, Aug25mailed,Aug29received.

Sept. 21 Interview, 2 hour interview, we were separated and asked about 50 questions each for an hour each. IO was firm but professional, some smiles.
Several service requests made, contacted Senator and Ombudsman. Background checks still pending.
July 21, 2017 HOME VISIT.  Went well. Topic thread in AOS forum.
Waiting to skip ROC and get 10 yr GC due to over 2 year while pending AOS
AOS APPROVED Oct. 4, 2017 * Green card in hand Oct 13, 2017 !!!!!

First K1 denied after 16 month of AP. Refiled. We are a couple since 2009. Not a sprint but a matter of endurance.

 

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I have not heard of being able to get AP at the border, what format was this in?


“If you know the enemy and know yourself, you need not fear the result of a hundred battles. If you know yourself but not the enemy, for every victory gained you will also suffer a defeat. If you know neither the enemy nor yourself, you will succumb in every battle.”

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usps tracking says what, exactly, from point 0 to point 999?


Sometimes my language usage seems confusing - please feel free to 'read it twice', just in case !
Ya know, you can find the answer to your question with the advanced search tool, when using a PC? Ditch the handphone, come back later on a PC, and try again.

-=-=-=-=-=R E A D ! ! !=-=-=-=-=-

Whoa Nelly ! Want NVC Info? see http://www.visajourney.com/wiki/index.php/NVC_Process

Congratulations on your approval ! We All Applaud your accomplishment with Most Wonderful Kissies !

2mzcunl.gif

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That sucks ! Boo to the yeller on the phone.

Keep on your congress woman to dig deep and hopefully you will get another card send soon.

Perhaps the USCIS Ombudsman could help, email them.

Let us know what happened please.

I will keep you updated!

I have not heard of being able to get AP at the border, what format was this in?

They made me hand in 2 passport photos and wrote a letter and attached the photos to the letter which gave permission for my re entry into the U.S. Without forfitting my current AOS status, it is a one time AP entry valid for one year that needs to be stamped upon re entry into to US. I made an infopass apt. Online to get this and need to do this every time I wish to cross the border now without my combo card. They informed me at the border that is was the old way they used to do it before the cards existed

usps tracking says what, exactly, from point 0 to point 999?

It says:

may 12 departed USCIS

May 12 Arrived at Rochester sorting facility

May 13 Departed Rochester sorting Facility

And then nothing else. The woman I spoke with in Buffalo during my info pass apt. Printed the tracking number and told me that it would say deilvered and they would have needed my signature so they can verify by the tracking number that it has not been delivered. She is also the one who whispered under her breathe that I should contact local congress


Gingernugget

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then usps lost it. file a claim (if you not already) and maybe you'll get lucky and they will find it somewhere.


Sometimes my language usage seems confusing - please feel free to 'read it twice', just in case !
Ya know, you can find the answer to your question with the advanced search tool, when using a PC? Ditch the handphone, come back later on a PC, and try again.

-=-=-=-=-=R E A D ! ! !=-=-=-=-=-

Whoa Nelly ! Want NVC Info? see http://www.visajourney.com/wiki/index.php/NVC_Process

Congratulations on your approval ! We All Applaud your accomplishment with Most Wonderful Kissies !

2mzcunl.gif

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You also mentioned it was out for delivery on May 13.

Sorry but when this headache happens, USPS and USCIS are not responsible for anything. They would trust each other, not real victim. FYI, you are dealing with 2 federal departments here.

Congress members won't be helpful in case of lost documents.

Edited by NancyNguyen

N400

12/06/2014: Package filed

12/31/2014: Fingerprinted

02/06/2015: In-Line for Interview

04/15/2015: Passed Interview

05/05/2015: Oath letter was sent

05/22/2015: Oath Ceremony

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then usps lost it. file a claim (if you not already) and maybe you'll get lucky and they will find it somewhere.

You also mentioned it was out for delivery on May 13.

Sorry but when this headache happens, USPS and USCIS are not responsible for anything. They would trust each other, not real victim. FYI, you are dealing with 2 federal departments here.

Congress members won't be helpful in case of lost documents.

Thank you, I've already opened a claim with the postal office. They confirmed with me that it was not delivered based on the tracking #. The last update just says that it left the Rochester sorting facility and there are no other scans after that .


Gingernugget

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