Jump to content
reilena

NVC Hotline Down?

By reilena in National Visa Center (Dept of State)

 Share

10 posts in this topic

Recommended Posts

reilena Contributor

reilena   9

Posted
Filed: K-1 Visa Country: Philippines
 Timeline
Posted

Hello everyone!

After an excruciating waiting time, we've finally been approved! Now, we've been trying to get our case number by calling NVC's hotline 603-334-0700 however it's either the phone line just goes on ringing or it gives us the "all of our representatives are currently engaged right now, please call again later". What I don't understand is why they don't just put the callers on queue instead of telling them to call again later? We've been calling for the past 2 days now for more than 30 times.

Is this just a technical problem or they really want you to redial 700 times until you get to (not even a human operator yet) a menu first! Please advise.

Thank you!

Link to comment
Share on other sites
Morganalmonshid94 Rising Star

Morganalmonshid94   84

Posted
Filed: IR-1/CR-1 Visa Country: Jordan
 Timeline
Posted

Hello everyone!

After an excruciating waiting time, we've finally been approved! Now, we've been trying to get our case number by calling NVC's hotline 603-334-0700 however it's either the phone line just goes on ringing or it gives us the "all of our representatives are currently engaged right now, please call again later". What I don't understand is why they don't just put the callers on queue instead of telling them to call again later? We've been calling for the past 2 days now for more than 30 times.

Is this just a technical problem or they really want you to redial 700 times until you get to (not even a human operator yet) a menu first! Please advise.

Thank you!

it's not down that's normal, yep they want you to redial at least that and then wait some more as well, I recommend calling at 6:59am their time as I always get through and never wait more then 5 mins .
Link to comment
Share on other sites
reilena Contributor

reilena   9

Posted
Filed: K-1 Visa Country: Philippines
 Timeline
  • Author
Posted

it's not down that's normal, yep they want you to redial at least that and then wait some more as well, I recommend calling at 6:59am their time as I always get through and never wait more then 5 mins .

Oh my gosh! really?! Man, I guess client experience is not a performance indicator for this agency.lol. Ugh. Alright, will try again tomorrow! Thanks so much for your help! : )

Link to comment
Share on other sites
statmania Rookie

statmania   12

Posted
Filed: K-1 Visa Country: Ukraine
 Timeline
Posted

It is normal. I also called yesterday and got through on about the 15th redail and then waited on hold for about 20 minutes. We were approved 6/2 and still NVC has not received the file. However, last night I got an update from USCIS that yesterday they sent the file to NVC. May still be a few days before NVC gets either of our files. Good luck with getting through.

Link to comment
Share on other sites
VOL Experienced

VOL   425

Posted
Filed: AOS (pnd) Country: Philippines
 Timeline
Posted

it's not down that's normal, yep they want you to redial at least that and then wait some more as well, I recommend calling at 6:59am their time as I always get through and never wait more then 5 mins .

Same experience here......

Link to comment
Share on other sites
Ash.1101 Experienced

Ash.1101   1,755

Posted
Filed: Lift. Cond. (apr) Country: Canada
 Timeline
Posted

After calling 32 times, I got through and now on hold since 11am CST.


You literally either get the "We're too busy please call back" or you get a ring and the automated message saying the options have changed yadda yadda press 1 for english, THEN you get put in a que.

*More detailed timeline in profile!*
 
Relationship:     Friends since 2010, Together since 2013

 K-1:   2015 Done in 208 days - 212g for Second Cosponsor    

Spoiler

04/27/15- NOA1 Recieved                                                    
06/02/15 - NOA2 Recieved
09/22/15 - Interview       (221g for more documents (a SECOND cosponsor), see profile for more details!)                                            
11/09/15 -  ISSUED!!                                                              
11/10/15 - Passport received                                                
02/20/16 - Wedding!              

                                         
 AOS:   2016 Done in 77 days - No RFE, No Interview                                                                    

Spoiler

04/08/16 - I-485, I-765, I-131 AOS Application recieved by USCIS
04/12/16 - 3 NOA1's received in mail
05/14/16 - Biometrics for AOS and EAD
06/27/16 - I-485 Case to changed to "New Card being produced"  (Day 77)
06/27/16 - I-485 Case changed to Approved! (Day 77)
06/30/16 - I-485 Case changed to "My Card has been mailed to me!"
07/05/16 - Green Card received in mail! 
 


ROC:   2018 - 2019 Done in 326 days - No RFE, No Interview

Spoiler

 

05/09/18 - Mailed out ROC to CSC

05/10/18 - CSC Signed and received ROC package
06/07/28 - NOA1 

06/11/18 - Check cashed

06/15/18 - NOA received in the mail
08/27/18 - 18 month extension received (Courtesy Copy)

09/18/18 - Request for official 18 month extension
10/22/18 - Official 18 month extension received 

02/27/19 - Biometrics waived 

04/29/19 - New card being produced!
05/09/19 - USPS delivered green card! In hand now!

 

Link to comment
Share on other sites
TBoneTX Grand Master

TBoneTX   43,048

Posted
Filed: Citizen (apr) Country: Ecuador
 Timeline
Posted

*** Thread moved from K-1 Process forum to the NVC forum -- topic not a K-1 process issue. ***

06-04-2007 = TSC stamps postal return-receipt for I-129f.

06-11-2007 = NOA1 date (unknown to me).

07-20-2007 = Phoned Immigration Officer; got WAC#; where's NOA1?

09-25-2007 = Touch (first-ever).

09-28-2007 = NOA1, 23 days after their 45-day promise to send it (grrrr).

10-20 & 11-14-2007 = Phoned ImmOffs; "still pending."

12-11-2007 = 180 days; file is "between workstations, may be early Jan."; touches 12/11 & 12/12.

12-18-2007 = Call; file is with Division 9 ofcr. (bckgrnd check); e-prompt to shake it; touch.

12-19-2007 = NOA2 by e-mail & web, dated 12-18-07 (187 days; 201 per VJ); in mail 12/24/07.

01-09-2008 = File from USCIS to NVC, 1-4-08; NVC creates file, 1/15/08; to consulate 1/16/08.

01-23-2008 = Consulate gets file; outdated Packet 4 mailed to fiancee 1/27/08; rec'd 3/3/08.

04-29-2008 = Fiancee's 4-min. consular interview, 8:30 a.m.; much evidence brought but not allowed to be presented (consul: "More proof! Second interview! Bring your fiance!").

05-05-2008 = Infuriating $12 call to non-English-speaking consulate appointment-setter.

05-06-2008 = Better $12 call to English-speaker; "joint" interview date 6/30/08 (my selection).

06-30-2008 = Stokes Interrogations w/Ecuadorian (not USC); "wait 2 weeks; we'll mail her."

07-2008 = Daily calls to DOS: "currently processing"; 8/05 = Phoned consulate, got Section Chief; wrote him.

08-07-08 = E-mail from consulate, promising to issue visa "as soon as we get her passport" (on 8/12, per DHL).

08-27-08 = Phoned consulate (they "couldn't find" our file); visa DHL'd 8/28; in hand 9/1; through POE on 10/9 with NO hassles(!).

Link to comment
Share on other sites
raven52 Proficient

raven52   233

Posted
Filed: K-1 Visa Country: Philippines
 Timeline
Posted

I got through twice, and I did the "speed dial" 700 times, late afternoon. Once you get through on a "wait" line, expect at least 45 minutes wait.

Just my experience.

Link to comment
Share on other sites
 
Didn't find the answer you were looking for? Ask our VJ Immigration Lawyers.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing
- Back to Top -

Important Disclaimer: Please read carefully the Visajourney.com Terms of Service. If you do not agree to the Terms of Service you should not access or view any page (including this page) on VisaJourney.com. Answers and comments provided on Visajourney.com Forums are general information, and are not intended to substitute for informed professional medical, psychiatric, psychological, tax, legal, investment, accounting, or other professional advice. Visajourney.com does not endorse, and expressly disclaims liability for any product, manufacturer, distributor, service or service provider mentioned or any opinion expressed in answers or comments. VisaJourney.com does not condone immigration fraud in any way, shape or manner. VisaJourney.com recommends that if any member or user knows directly of someone involved in fraudulent or illegal activity, that they report such activity directly to the Department of Homeland Security, Immigration and Customs Enforcement. You can contact ICE via email at Immigration.Reply@dhs.gov or you can telephone ICE at 1-866-347-2423. All reported threads/posts containing reference to immigration fraud or illegal activities will be removed from this board. If you feel that you have found inappropriate content, please let us know by contacting us here with a url link to that content. Thank you.
×
×
  • Create New...