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juanchopancho

NVC Tel # always busy

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What is the deal, every time I call I get the message "Because of the large volume of calls we are recieving all our our customer server representatives are busy helping other customers."

It doesn't even allow one wait on the line for the next available representative.

It's impossible to get through to anyone.

Trying to get our case number because it has been over 1 month.

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keep trying over and over , it does that then one time you will actaully hear it RING

DONT HANG UP YOU GOT THROUGH!!!! but you have to try about 50 times

but you can get through and then they have you wait another 30-45 minutes

JUst keep trying until you hear it ring, if it goes to the message, hang up and redial so you dont hear the same thing over

IF IT RINGS YOU JUST GOT THROUGH


Met June 2011

Baby 1 dob      Jan 28, 2013

Baby 2 dob     March 15, 2014

Baby 3 dob     May 11, 2018

Got married February 5, 2014:

USCIS: February 1, 2014:

Sent I-130: February 17, 2014:

NOA1 to NVC August 18, 2014:

Case Complete NVC March 17, 2015

Letter and instructions from NVC for INTERVIEW March 27, 2015

__________________________________________________________

Medical Exam May 26, 2015

Bio-metrics Appt. May 27, 2015 -

INTERVIEW DAY May 28, 2015 - APPROVED!!!!!!!!

VISA RECEIVED: June 4, 2015

Point of Entry: JULY 14, 2015

SS Card Received: JULY 22, 2015

Green Card Received: AUGUST 27, 2015

__________________________________________

LIFTING CONDITIONS

Date Filed: April 15, 2017

Bio Appt:    June 1, 2017

I551 Stamp: YES - November 17, 2017

NOA:   Feb 16, 2018

Approved: Aug 2, 2018

10yr GC rec'd: AUG 9, 2018

 

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It is just me or the recorded voice is a mix of annoying and funny? lol


USCIS

04-SEP-2014 --- Marriage!

08-DEC-2014 --- I-130 Sent

17-DEC-2014 --- NOA1

05-JAN-2015 --- NOA2

 

 

NVC

17-JAN-2015 --- NVC Recieved

02-MAR-2015 --- Case Activated; Filled DS-261

02-MAR-2015 --- AOS Invoiced ; PAID

03-MAR-2015 --- AOS shows "PAID"

13-APR-2015 --- IV Invoiced ; PAID

14-APR-2015 --- IV shows "PAID"

22-APR-2015 --- Completed DS-260

01-MAY-2015 --- Mailed AOS/IV Packet

04-MAY-2015 --- Scan Date

03-JUN-2015 --- Case Complete!

23-JUL-2015 --- INTERVIEW!!! (Approved)

 

 

(ROC)I-751
21-AUG-2017 --- I-751 Sent
22-AUG-2017 --- Check cashed

 

 

 

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Try calling right when they open or like 30 minutes before they close.


11/06: Husband EWI from Mexico
11/08: Started dating

11/11: Husband got deported
1/11/14: Got married
3/13/14-11/2/14:
I-130
1/26/15-3/17/15: NVC

5/28/15: INTERVIEW - denied

6/8/15: I-601/I-212 waivers received

11/17/15: I-601/I-212 waivers APPROVED

12/11/15: HUBBY HOME!! :dance:

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Moved from IR-1/CR-1 Process & Procedures to NVC forum.


Our journey:

Spoiler

September 2007: Met online via social networking site (MySpace); began exchanging messages.
March 26, 2009: We become a couple!
September 10, 2009: Arrived for first meeting in-person!
June 17, 2010: Arrived for second in-person meeting and start of travel together to other areas of China!
June 21, 2010: Engaged!!!
September 1, 2010: Switched course from K1 to CR-1
December 8, 2010: Wedding date set; it will be on February 18, 2011!
February 9, 2011: Depart for China
February 11, 2011: Registered for marriage in Wuhan, officially married!!!
February 18, 2011: Wedding ceremony in Shiyan!!!
April 22, 2011: Mailed I-130 to Chicago
April 28, 2011: Received NOA1 via text/email, file routed to CSC (priority date April 25th)
April 29, 2011: Updated
May 3, 2011: Received NOA1 hardcopy in mail
July 26, 2011: Received NOA2 via text/email!!!
July 30, 2011: Received NOA2 hardcopy in mail
August 8, 2011: NVC received file
September 1, 2011: NVC case number assigned
September 2, 2011: AOS invoice received, OPTIN email for EP sent
September 7, 2011: Paid AOS bill (payment portal showed PAID on September 9, 2011)
September 8, 2011: OPTIN email accepted, GZO number assigned
September 10, 2011: Emailed AOS package
September 12, 2011: IV bill invoiced
September 13, 2011: Paid IV bill (payment portal showed PAID on September 14, 2011)
September 14, 2011: Emailed IV package
October 3, 2011: Emailed checklist response (checklist generated due to typo on Form DS-230)
October 6, 2011: Case complete at NVC
November 10, 2011: Interview - APPROVED!!!
December 7, 2011: POE - Sea-Tac Airport

September 17, 2013: Mailed I-751 to CSC

September 23, 2013: Received NOA1 in mail (receipt date September 19th)

October 16, 2013: Biometrics Appointment

January 28, 2014: Production of new Green Card ordered

February 3, 2014: New Green Card received; done with USCIS until fall of 2023*

 

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Try calling early in the morning when the office opens and don't give up, be persistent!

Wait until the automated message says "Thank you for calling National Visa Center" because the automated message changes AFTER that. It might go to the standard "Because of the large number of calls... bla bla bla" you can hang up then but if you hear "Listen carefully... bla bla bla" your call will go through so don't hang up!

After that you choose your menu points and wait for the music :)

Yesterday I had to continuously try, but after 10 minutes of the call-hang up-call-hang up game, I got through.

Good luck!

Edited by martiv

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Just keep redialing, don't give up.

I've dialed 45 straight times before hearing a ring, and have waited well over 1 hr and 15 min to speak to a rep.

The waiting music hunts my brain after I hang up :dead: , but it has to be done in order to get any case updates.


Service Center : Vermont Service Center

Consulate : Dominican Republic

Marriage (if applicable): 12/27/2013

I-130 Sent : 2014-05-26

I-130 NOA1 : 2014-06-09

I-130 Approved : 2014-11-07

NVC Received : 2014-12-30

Received DS-261 / AOS Bill : 2015-01-16

Pay AOS Bill : 2015-01-20

Receive I-864 Package : 2015-01-16

Send AOS Package : 2015-03-19

Submit DS-261 : 2015-01-16

Receive IV Bill : 2015-03-06

Pay IV Bill : 2015-03-06

Sent AOS/IV Package: 2015-03-19

Checklist: 2015-04-15

New Scan Date: 2015-04-17

CC: 2015-05-11

Interview: 2015-06-25

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