Checklist asking for a document that is N/A to us. Options?

[surogrenev 1]

Hi all,

New here. Probably going to break some etiquette and for that I'm sorry! Quick question though!

We are going through the IR1 visa procedures at the NVC and so far everything has gone swimmingly. We paid our fees and sent in our financial documents and supporting documents etc. Today the 60 days was pretty much up for their review annnnnnnd we get a checklist. Normally, I would just be annoyed with myself for making a mistake and send in the docs but this checklist is their mistake and I need help from experienced VJers to know my options!

They check-listed us for two police certs: one we already sent in and one is N/A to us (a police cert for a foreign country in Europe where we studied abroad but lived for less than a year).

From what I understood from the NVC page ( http://travel.state.gov/content/visas/english/immigrate/immigrant-process/documents/submit/documents-to-submit-to-nvc.html)you only need to send a police cert if you lived in a foreign country for MORE THAN one year, which my husband didn't. We both lived there for 10 months and clearly wrote that on the visa application.

What can we do? Do we have any options or do we just have to play along with their error?

Thank you for the advice!

Suro

[surogrenev 1]

Okay, so, obviously no one had an answer for me but in case you are ever in this position, call the NVC and be very insistent about talking to a supervisor, explain the situation and hopefully it will be easily cleared up!

Don't let the operators give you any weird solutions. Politely but firmly keep requesting a supervisor. One operator told me that I would have to request the police cert anyway regardless of what the NVC website says (which would take at least an additional 2 months) and then the next one I called said I would need to send a letter to the NVC explaining that we only lived there for 10 months and under the rules we weren't required to send in a police cert... which would have been toooootally ridiculous. I kept asking for a supervisor, was told to call back later a couple times and FINALLY got through and she cleared the problem up handily. She said we were right and took it off our checklist.

Hopefully she really did fix it and our CC is coming!

Edited April 16, 2015 by surogrenev

[Avandongen 83]

I also had gotten a checklist for my husbands. When I called they said that checklist is just a "reminder to the embassy that they need to get it." It is not something we get.

[NikLR 13,220]

Okay, so, obviously no one had an answer for me but in case you are ever in this position, call the NVC and be very insistent about talking to a supervisor, explain the situation and hopefully it will be easily cleared up!

Don't let the operators give you any weird solutions. Politely but firmly keep requesting a supervisor. One operator told me that I would have to request the police cert anyway regardless of what the NVC website says (which would take at least an additional 2 months) and then the next one I called said I would need to send a letter to the NVC explaining that we only lived there for 10 months and under the rules we weren't required to send in a police cert... which would have been toooootally ridiculous. I kept asking for a supervisor, was told to call back later a couple times and FINALLY got through and she cleared the problem up handily. She said we were right and took it off our checklist.

Hopefully she really did fix it and our CC is coming!

I agree. I always tell people to be really insistent (but polite) to talk to a supervisor. There are not many of them there, but they can instantly fix something but only if you talk to them directly. I'm glad she cleared it all up for you.