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Murphy'sBoy

Problem with 2Go

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2Go was supposed to deliver my wife's visa yesterday, Saturday. They sent both my wife and I texts saying it would be delivered and that she had to be here to receive it or have an authorization letter and her ID if she wasn't going to be here. So we changed our plans and waited all day for a delivery that never came. Finally at 6:15pm I got a text saying no delivery where we live in a decent size municipality. I was furious! According to the tracking info all was well and at 10:24am it was "out for delivery". The delivery location is correct and it was supposed to be door to door service.

So now I guess we wait until Monday and make the 35 minute drive into town to pick it up. A few weeks ago I made sure that they would deliver to our house. We waited around all day for nothing. I think the local 2Go just decided they didn't WANT to deliver here. Is there any recourse such as someone at the embassy to make a complaint to?

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2Go was supposed to deliver my wife's visa yesterday, Saturday. They sent both my wife and I texts saying it would be delivered and that she had to be here to receive it or have an authorization letter and her ID if she wasn't going to be here. So we changed our plans and waited all day for a delivery that never came. Finally at 6:15pm I got a text saying no delivery where we live in a decent size municipality. I was furious! According to the tracking info all was well and at 10:24am it was "out for delivery". The delivery location is correct and it was supposed to be door to door service.

So now I guess we wait until Monday and make the 35 minute drive into town to pick it up. A few weeks ago I made sure that they would deliver to our house. We waited around all day for nothing. I think the local 2Go just decided they didn't WANT to deliver here. Is there any recourse such as someone at the embassy to make a complaint to?

Nope. It doesn't pay to complain. In the grand scheme of things it's not going to make a difference. Save your breath and move on. It sucks but nothing will happen if you complain. 2Go is the best they have. You could have phil post!! :-)


Spoiler

Adjustment of Status

AOS March 5, 2014 Submitted AOS with EAD/AP package to Chicago USICS

Delivered March 8, 2014 AOS packaged delivered to USCIS drop box

Accepted March 19, 2014 Text message with receipt numbers

Biometrics April 16, 2014 Biometrics completed

EAD May 23, 2014 Employment Authorization Document approved and went to card production

TD May 23, 2014 Travel Document approved and went for card production

Receipt EAD/AP May 30, 2014 Received combo card EAD/AP

Green Card Approved July 11, 2014 Approved, no interview. Went to card production.

Green Card received July 17, 2014 GC received without interview

Removal of Conditions

Mailed I-751 Dec 16, 2015 Submitted ROC (removal of conditions)

Received Dec 18, 2015 USPS notification of successful delivery

Check Cashed Dec 21, 2015 Check was cashed

NOA-1 Issued Dec 21, 2015 NOA-1 for ROC issued

NOA-1 Issued Dec 26, 2015 NOA-1 Received

Biometrics Appt. Jan 29, 2016 Biometrics Appointment Scheduled [Completed]

 

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Nope. It doesn't pay to complain. In the grand scheme of things it's not going to make a difference. Save your breath and move on. It sucks but nothing will happen if you complain. 2Go is the best they have. You could have phil post!! :-)

"If you keep on doing what you've always done, you'll keep on getting what you've always got."
-- W. L. Bateman

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You think I'm stupid for not realising it, the truth is, I'm just being nice by telling you.


Spoiler

Adjustment of Status

AOS March 5, 2014 Submitted AOS with EAD/AP package to Chicago USICS

Delivered March 8, 2014 AOS packaged delivered to USCIS drop box

Accepted March 19, 2014 Text message with receipt numbers

Biometrics April 16, 2014 Biometrics completed

EAD May 23, 2014 Employment Authorization Document approved and went to card production

TD May 23, 2014 Travel Document approved and went for card production

Receipt EAD/AP May 30, 2014 Received combo card EAD/AP

Green Card Approved July 11, 2014 Approved, no interview. Went to card production.

Green Card received July 17, 2014 GC received without interview

Removal of Conditions

Mailed I-751 Dec 16, 2015 Submitted ROC (removal of conditions)

Received Dec 18, 2015 USPS notification of successful delivery

Check Cashed Dec 21, 2015 Check was cashed

NOA-1 Issued Dec 21, 2015 NOA-1 for ROC issued

NOA-1 Issued Dec 26, 2015 NOA-1 Received

Biometrics Appt. Jan 29, 2016 Biometrics Appointment Scheduled [Completed]

 

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You think I'm stupid for not realising it, the truth is, I'm just being nice by telling you.

No, I don't think you're stupid. I think you've "adapted to the culture" lol I've been here almost 2 years and believe me I know that you're just trying to save me frustration. But I believe that because no one here is ever willing to hold anyone accountable, no one is ever going to be accountable .. hence my quote.

I feel that 2Go was paid for something (service) that they didn't deliver .. no pun intended.

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No, I don't think you're stupid. I think you've "adapted to the culture" lol I've been here almost 2 years and believe me I know that you're just trying to save me frustration. But I believe that because no one here is ever willing to hold anyone accountable, no one is ever going to be accountable .. hence my quote.

I feel that 2Go was paid for something (service) that they didn't deliver .. no pun intended.

Herein lies the problem; USEM has two choices for delivery of the visas that they approve. Either they use 2go, with problems too small to worry about or change to the consolation prize - phil post. It's a no brainer for me.


Spoiler

Adjustment of Status

AOS March 5, 2014 Submitted AOS with EAD/AP package to Chicago USICS

Delivered March 8, 2014 AOS packaged delivered to USCIS drop box

Accepted March 19, 2014 Text message with receipt numbers

Biometrics April 16, 2014 Biometrics completed

EAD May 23, 2014 Employment Authorization Document approved and went to card production

TD May 23, 2014 Travel Document approved and went for card production

Receipt EAD/AP May 30, 2014 Received combo card EAD/AP

Green Card Approved July 11, 2014 Approved, no interview. Went to card production.

Green Card received July 17, 2014 GC received without interview

Removal of Conditions

Mailed I-751 Dec 16, 2015 Submitted ROC (removal of conditions)

Received Dec 18, 2015 USPS notification of successful delivery

Check Cashed Dec 21, 2015 Check was cashed

NOA-1 Issued Dec 21, 2015 NOA-1 for ROC issued

NOA-1 Issued Dec 26, 2015 NOA-1 Received

Biometrics Appt. Jan 29, 2016 Biometrics Appointment Scheduled [Completed]

 

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Well, they did switch to 2Go from DelBros a few years back. Maybe once the 2Go contract comes up for renewal, if they get enough complaints of service, perhaps they'll take time to review the quality of service and maybe pick another company.

I mean there's LBC, Air21, Johnny Air & other local freight forwarders that'd love to have the USEM contract right?


And if you do complain, I'd cc your US Senators & Congressional Rep. Just so it's on the record that you're the USC petitioner complaining.


"Ad Astra Per Aspera"

"Audentes Fortuna Adiuvat"

==========

Dec 11, 2014 - Filed I-130 via DCF @ US Embassy Manila (...and we're on the clock...) - Read about my experience filing DCF here > http://www.visajourney.com/forums/topic/527064-filed-dcf-i-130-for-ir-1-at-us-embassy-manila-aar/

Dec 11, 2014 - NOA1: Not sure what to put here, Dec 11, 2014, Dec 24, 2014 or something in between.

Dec 24, 2014 - NOA2: I called USCIS @ USEM on Jan 5, 2015 and was told the I-130 was approved on Christmas Eve. Thank you Santa!

Jan 13, 2015 - MNL Case Number & Packet 3 Received via email (I emailed the IV Unit-Manila requesting these on Jan 5, 2015 and Jan 12, 2015)

Jan 21, 2015 - NOA2: Mailed (via PhilPost!) paper/hard copy delivered to our place here in Manila.

Jan 22, 2015 - Packet 3: Mailed (again via PhilPost!) paper/hard copy delivered to out place here in Manila.

Feb 24 & 25, 2015 - Day 1 & Day 2 of Medical @ SLEC. Immunizations given on Day 2, thankfully

Mar 5, 2015 - USEM Interview Appointment - IR-1 Visa Approved! (CEAC Status updated to ISSUED afternoon of interview day)

Mar 10, 2015 - 3pm - Received SMS saying IV Package ready for pickup at 2GO MoA. Picked up at 5pm. (Shipped/Picked Up/In Hand on 3rd Business Day post interview)

Mar 13, 2015 - CFO Manila - Done

==========

Now disposing/selling/giving away/shipping to the US stuff from 14 years in the PHL and 4 years together before heading to POE.

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Well, they did switch to 2Go from DelBros a few years back. Maybe once the 2Go contract comes up for renewal, if they get enough complaints of service, perhaps they'll take time to review the quality of service and maybe pick another company.

I mean there's LBC, Air21, Johnny Air & other local freight forwarders that'd love to have the USEM contract right?

And if you do complain, I'd cc your US Senators & Congressional Rep. Just so it's on the record that you're the USC petitioner complaining.

If you google for problems with those shippers you mentioned, you'll find they have problems too. Which is easier to kill the gnat or the elephant. Complain about the elephant and leave the gnat alone.

My wife never got a text message from 2go for her visa and if she hadn't called who knows when it would have arrived. It sat there for two days hence the phone call from my wife. The system will never be perfect. IMHO there are bigger things in life to worry about.


Spoiler

Adjustment of Status

AOS March 5, 2014 Submitted AOS with EAD/AP package to Chicago USICS

Delivered March 8, 2014 AOS packaged delivered to USCIS drop box

Accepted March 19, 2014 Text message with receipt numbers

Biometrics April 16, 2014 Biometrics completed

EAD May 23, 2014 Employment Authorization Document approved and went to card production

TD May 23, 2014 Travel Document approved and went for card production

Receipt EAD/AP May 30, 2014 Received combo card EAD/AP

Green Card Approved July 11, 2014 Approved, no interview. Went to card production.

Green Card received July 17, 2014 GC received without interview

Removal of Conditions

Mailed I-751 Dec 16, 2015 Submitted ROC (removal of conditions)

Received Dec 18, 2015 USPS notification of successful delivery

Check Cashed Dec 21, 2015 Check was cashed

NOA-1 Issued Dec 21, 2015 NOA-1 for ROC issued

NOA-1 Issued Dec 26, 2015 NOA-1 Received

Biometrics Appt. Jan 29, 2016 Biometrics Appointment Scheduled [Completed]

 

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Well, they did switch to 2Go from DelBros a few years back. Maybe once the 2Go contract comes up for renewal, if they get enough complaints of service, perhaps they'll take time to review the quality of service and maybe pick another company.

I mean there's LBC, Air21, Johnny Air & other local freight forwarders that'd love to have the USEM contract right?

And if you do complain, I'd cc your US Senators & Congressional Rep. Just so it's on the record that you're the USC petitioner complaining.

They were using Delbros back in 2008 and got rid of them and went to Air 21 and now they use 2Go.

Go find some old thread on Delbros and Document Verification, it was fun times back then getting a visa approved, It was failed experiment but sure delayed many people about one month after visa interview..........

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2Go was supposed to deliver my wife's visa yesterday, Saturday. They sent both my wife and I texts saying it would be delivered and that she had to be here to receive it or have an authorization letter and her ID if she wasn't going to be here. So we changed our plans and waited all day for a delivery that never came. Finally at 6:15pm I got a text saying no delivery where we live in a decent size municipality. I was furious! According to the tracking info all was well and at 10:24am it was "out for delivery". The delivery location is correct and it was supposed to be door to door service.

So now I guess we wait until Monday and make the 35 minute drive into town to pick it up. A few weeks ago I made sure that they would deliver to our house. We waited around all day for nothing. I think the local 2Go just decided they didn't WANT to deliver here. Is there any recourse such as someone at the embassy to make a complaint to?

You are living in a 3rd world country complaining about the delivery system... hmm

When in Rome do as the Romans do.


Hank

"Chance Favors The Prepared Mind"

 

      HandArrow.gif.adeb854ba620933849ae921ca0b44a0c.gif  Link to the Visa Process for Manila Embassy once you have your NOA2 : Click Here

 

Contact Hank: HERE

K-1 visa approved 21 March 2012

...Citizenship... complete!

 

 

 

 

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They were using Delbros back in 2008 and got rid of them and went to Air 21 and now they use 2Go.

Go find some old thread on Delbros and Document Verification, it was fun times back then getting a visa approved, It was failed experiment but sure delayed many people about one month after visa interview..........

:thumbs:

You are living in a 3rd world country complaining about the delivery system... hmm

When in Rome do as the Romans do.

:thumbs:


Spoiler

Adjustment of Status

AOS March 5, 2014 Submitted AOS with EAD/AP package to Chicago USICS

Delivered March 8, 2014 AOS packaged delivered to USCIS drop box

Accepted March 19, 2014 Text message with receipt numbers

Biometrics April 16, 2014 Biometrics completed

EAD May 23, 2014 Employment Authorization Document approved and went to card production

TD May 23, 2014 Travel Document approved and went for card production

Receipt EAD/AP May 30, 2014 Received combo card EAD/AP

Green Card Approved July 11, 2014 Approved, no interview. Went to card production.

Green Card received July 17, 2014 GC received without interview

Removal of Conditions

Mailed I-751 Dec 16, 2015 Submitted ROC (removal of conditions)

Received Dec 18, 2015 USPS notification of successful delivery

Check Cashed Dec 21, 2015 Check was cashed

NOA-1 Issued Dec 21, 2015 NOA-1 for ROC issued

NOA-1 Issued Dec 26, 2015 NOA-1 Received

Biometrics Appt. Jan 29, 2016 Biometrics Appointment Scheduled [Completed]

 

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Eh, not for much longer.

A couple of months from now I'll be complaining about the damn UPS guy just leaving on my stoop without as much as a ring.


"Ad Astra Per Aspera"

"Audentes Fortuna Adiuvat"

==========

Dec 11, 2014 - Filed I-130 via DCF @ US Embassy Manila (...and we're on the clock...) - Read about my experience filing DCF here > http://www.visajourney.com/forums/topic/527064-filed-dcf-i-130-for-ir-1-at-us-embassy-manila-aar/

Dec 11, 2014 - NOA1: Not sure what to put here, Dec 11, 2014, Dec 24, 2014 or something in between.

Dec 24, 2014 - NOA2: I called USCIS @ USEM on Jan 5, 2015 and was told the I-130 was approved on Christmas Eve. Thank you Santa!

Jan 13, 2015 - MNL Case Number & Packet 3 Received via email (I emailed the IV Unit-Manila requesting these on Jan 5, 2015 and Jan 12, 2015)

Jan 21, 2015 - NOA2: Mailed (via PhilPost!) paper/hard copy delivered to our place here in Manila.

Jan 22, 2015 - Packet 3: Mailed (again via PhilPost!) paper/hard copy delivered to out place here in Manila.

Feb 24 & 25, 2015 - Day 1 & Day 2 of Medical @ SLEC. Immunizations given on Day 2, thankfully

Mar 5, 2015 - USEM Interview Appointment - IR-1 Visa Approved! (CEAC Status updated to ISSUED afternoon of interview day)

Mar 10, 2015 - 3pm - Received SMS saying IV Package ready for pickup at 2GO MoA. Picked up at 5pm. (Shipped/Picked Up/In Hand on 3rd Business Day post interview)

Mar 13, 2015 - CFO Manila - Done

==========

Now disposing/selling/giving away/shipping to the US stuff from 14 years in the PHL and 4 years together before heading to POE.

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.... poop on the stoop... too funny! :lol: (yup I saw that youtube video)


Hank

"Chance Favors The Prepared Mind"

 

      HandArrow.gif.adeb854ba620933849ae921ca0b44a0c.gif  Link to the Visa Process for Manila Embassy once you have your NOA2 : Click Here

 

Contact Hank: HERE

K-1 visa approved 21 March 2012

...Citizenship... complete!

 

 

 

 

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Hey, just sounding off on a similar case. I received a text from 2GO yesterday, Saturday, stating that my passport was ready for pickup at 2GO Ayala. I went there and lo and behold, my passport was not there. The guy at the counter nonchalantly said 'it sometimes happen that the text is sent first before the actual delivery.' I will sure leave feedback to the embassy so 2GO can clean up their act. :/

2Go was supposed to deliver my wife's visa yesterday, Saturday. They sent both my wife and I texts saying it would be delivered and that she had to be here to receive it or have an authorization letter and her ID if she wasn't going to be here. So we changed our plans and waited all day for a delivery that never came. Finally at 6:15pm I got a text saying no delivery where we live in a decent size municipality. I was furious! According to the tracking info all was well and at 10:24am it was "out for delivery". The delivery location is correct and it was supposed to be door to door service.

So now I guess we wait until Monday and make the 35 minute drive into town to pick it up. A few weeks ago I made sure that they would deliver to our house. We waited around all day for nothing. I think the local 2Go just decided they didn't WANT to deliver here. Is there any recourse such as someone at the embassy to make a complaint to?


K1 visa timeline10/10/2014 - NOA1 > 11/14/2014 - NOA2 > 12/12/2014 - MNL Case# > 02/5-6/2015 - Medical exam > 03/12/2015 - Interview, Approved (Thank God!) > 03/12/2015 CEAC created // 3-17-2015 (AP)  >  3-18-2015 (ISSUED) > 03/23/2015 - visa in-hand > 03/30/2015 - CFO sticker > 05/11/2015 - POE, SFO > 06/20/2015 - Got married!
AOS timeline - 6/26/2015 - applied for SS card (in my MAIDEN name) > 7/6/2015 - received SS card in the mail > 7/3/2015 - Sent AOS packet > 7/14/2015 - Got confirmation text/email from USCIS > 7/20/2015 - Received NOAs for I-485 & I-765 > Aug. 2015 - Received EADMar. 2016 Received conditional GC (no interview) expires March 2018

GC (ROC) timeline

Jan. 25, 2018 Submitted I-751 paperwork to remove GC conditions > Feb. '18 Received I-797 > Mar. '18 Received appointment for bio-metrics / biometrics done.

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