Advice please

[Sparkles2013 9]

Hello VJ friends.

Here is my situation: my husband and I have applied for a CR1 visa. Our i130 was approved last year, and has been at the NVC since last summer. We had all of our documents submitted as soon as they were requested/available for us to submit. On December 18, we received a checklist requesting a pay stub. It was submitted electronically the next day. I received an email on Jan 5 confirming that the documents were received on Dec 19, and that it would take 60 days to process. Feb 17 came and went. I called the NVC twice after that, and was told by the operator that the documents had been received and that they were awaiting processing (delayed due to weather and holidays).

Today, I received an email saying that my documents had been received on Feb 10, and that I could expect a reply within 60 days. I did not submit any documents after Dec 19. My husband called the NVC and apparently the operator was extremely rude, and said that we had submitted documents on Feb 10. He asked to speak to a supervisor and was told that the supervisor was too busy to speak with him, but that one would call him at some point in the future between 0700-2300. (I am quite sure that won't happen)

Has anyone had this happen?! We didn't submit any more documents and yet they insist that we did! Our case has been stick at NVC since last June! There is nothing complex about our case, no kids, no convictions, nothing!

Is there anything I can do to figure out what is going on??

I appreciate any help!

[Bonnie&Bob 33]

I am still waiting for that famous call back since May 2014. Call and call and call until they are sick of hearing from you. I have been in this process since April 29, 2013. On the upside, 717 days later, Monday got our case complete from NVC, and today we got our interview date. I'm so glad this is almost over. Keep calling. Redial will be your friend.

[mrs thb 331]

yes, the nvc does make house calls. but as b&b suggests, I would not wait for them to call you. there are lots of people answering phones at nvc, call back until you can speak to a supervisor. you may wish to change the info you are conveying to the initial agent just to work around their scripts, and hopefully they put you through to a supervisor. I have no first hand knowledge of this, but I have read that supervisors only work regular business hours 8-4 or 9-5 and presumably EST, so if you are calling outside these hours you won't get very far with the first agent you speak with. good luck.