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angiec4672

Having issues getting signed up for Loomis services

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My husband finally got his interview letter a few weeks ago (Feb 13th) and we've been eagerly getting all our ducks in a row for his interview on March 30th. The only part we're having trouble with is getting the Loomis services set up for the return of his documents after the interview. We've been going on this website https://ais.usvisa-info.com/en-CA/ivand every time we input his information we receive this message:

"The Immigrant Visa case number provided is not ready to schedule an appointment. If you have not received an appointment letter from the National Visa Center (NVC), you can check the status of your IV case at http://travel.state.gov/content/visas/english/immigrate/nvc.html."
Of course we have our interview letter from the NVC with our date and when we check the status of our case on the NVC website it says that it's ready.
I feel like we're going crazy and should be able to get this taken care of.. Have anyone else been having the same issues and can offer us some advice?

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I am having the same problem, I got my letter March 2 for a April 17th interview and I am getting the same message as you. I checked NVC as well and my case is "ready".

I thought I was doing something wrong, I would love to hear from anyone out there who has been successful.


Married January 15, 2014

USCIS

I130 sent March, 11, 2014 NOA1 March 18

I129F sent April 7, 2014 NOA1 April 14

NOA2 September 10, 2014

NVC received October 1, 2014

NVC

Case # assigned October 17, 2014

Paid AOS and IV October 24, 2014

Submitted electronically November 19, 2014

December 11, 2014 received confirming email receipt of documents

January 26, 2015 checklist for AOS missing info and IV docs (say did not receive)

February 5, 2015 resubmitted IV docs

January 29 resubmitted AOS checklist docs

February 20, 2015 all docs received

February 20, 2015 case complete

February 27, 2015 Case complete email received.

March 2, 2015 Interview email received Interview Date April 17, 2015. Montreal

Medical scheduled April 10, 2015 Montreal

Signed up for courier service.

April 2, 2015 Medisys calls to reschedule medical . ( there is no emoticon that could accurately represent my dismay)

April 6, 2015 Medical rescheduled to April 9

April 9, 2015 Medical complete.

April 17, 2015 Interview and approval.

April 23, 2015 visa received!

May 2, 2015 visa fee paid.

August 1, 2015 POE reunited with my husband.

September 2015 ; 2 year green card received.

ROC

May 4th 2017 package sent to CSC

May 6th 2017 Package received USPS tracking

May 16th 2017 Check cashed

May 18th 2017 NOA1 received dated May 8, 2017

May 27th 2017 Biometrics received appointment June 7th, 2017

June 5th 2017 early walk in biometrics New Orleans

 

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The same problem here. I got an interview letter two days ago and still unable to register with Loomis service. I was told by the agent that my case is not ready for the interview.

I was able to create an account at that website, but cannot continue once I log in, because there are options (K1, to schedule interview) are not apply to me at all.

Wondering if I should expect a letter from the Consular for additional instruction including loomis service?

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You have to make sure CEAC says "ready" before you try to sign up for Loomis. Really you can sign up for loomis like the day before the interview and be fine.


You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose.  - Dr. Seuss

 

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I've had a similar problem. We were able to create the account too, but ours wasn't in the "ready" stage at the NVC, so we just have to wait. If yours says ready and still won't go through, I suggest emailing them. With the changes that the system have undergone, they are definitely having issues, because they have a support email SPECIFICALLY for this purpose. It WILL take about 4 business days to get a response ... And don't just email them what they say on that error page! They say to email them with the subject line "Case number not ready to schedule" , give them the applicant's complete name, date of birth and a scanned copy of your letter from the NVC with your appointment date. Well, that's not all. In the email, give them this too:

Passport number
Date of birth
Nationality
Full name as it appears in the passport
Case number
DS-260 confirmation number

If you don't, you'll waste 3-4 days because they'll just ask for this info anyway. Hope that gets you closer to finding out what's wrong.

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Thanks for the advice, I will send an email .


Married January 15, 2014

USCIS

I130 sent March, 11, 2014 NOA1 March 18

I129F sent April 7, 2014 NOA1 April 14

NOA2 September 10, 2014

NVC received October 1, 2014

NVC

Case # assigned October 17, 2014

Paid AOS and IV October 24, 2014

Submitted electronically November 19, 2014

December 11, 2014 received confirming email receipt of documents

January 26, 2015 checklist for AOS missing info and IV docs (say did not receive)

February 5, 2015 resubmitted IV docs

January 29 resubmitted AOS checklist docs

February 20, 2015 all docs received

February 20, 2015 case complete

February 27, 2015 Case complete email received.

March 2, 2015 Interview email received Interview Date April 17, 2015. Montreal

Medical scheduled April 10, 2015 Montreal

Signed up for courier service.

April 2, 2015 Medisys calls to reschedule medical . ( there is no emoticon that could accurately represent my dismay)

April 6, 2015 Medical rescheduled to April 9

April 9, 2015 Medical complete.

April 17, 2015 Interview and approval.

April 23, 2015 visa received!

May 2, 2015 visa fee paid.

August 1, 2015 POE reunited with my husband.

September 2015 ; 2 year green card received.

ROC

May 4th 2017 package sent to CSC

May 6th 2017 Package received USPS tracking

May 16th 2017 Check cashed

May 18th 2017 NOA1 received dated May 8, 2017

May 27th 2017 Biometrics received appointment June 7th, 2017

June 5th 2017 early walk in biometrics New Orleans

 

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Thanks for the responses! Everything we've been seeing gives us the indication that we should be able to sign up for the services but no dice. CEAC says we've been ready for weeks now and we also sent them an e-mail a few days ago so hopefully we'll see some movement soon!

*edited for spelling errors

Edited by angiec4672

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You can check your NVC case status here:

https://ceac.state.gov/ceacstattracker/status.aspx

Mine just changed from At NVC to In Transit, woohoo!

And I would use one of th emails that you've been using the whole time. So either the petioner or beneficiary email, use that to contact them if necessary.

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Finally I was able to register with Loomis on that website, however, I notice that the Consular interview date was March 1 on the Loomis instructions/confirmation page, which was the date I got NVC interview instruction, but my interview date is in April as per NVC P4 letter.

Because date discrepancy, I worry if I have any trouble to enter into the Consular for my interview in April.

Any idea?

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Finally I was able to register with Loomis on that website, however, I notice that the Consular interview date was March 1 on the Loomis instructions/confirmation page, which was the date I got NVC interview instruction, but my interview date is in April as per NVC P4 letter.

Because date discrepancy, I worry if I have any trouble to enter into the Consular for my interview in April.

Any idea?

I have no idea on this, because I haven't been able to register yet. Anyone have a response to this? I'd like to know as well, because we already booked my wife's hotel/flight for the interview ...

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You can check your NVC case status here:

https://ceac.state.gov/ceacstattracker/status.aspx

Mine just changed from At NVC to In Transit, woohoo!

And I would use one of th emails that you've been using the whole time. So either the petioner or beneficiary email, use that to contact them if necessary.

My status is Ready. I read earlier in this thread that once it changed to Ready we could register for courier services. Very flakey and frustrating.

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Finally I was able to register with Loomis on that website, however, I notice that the Consular interview date was March 1 on the Loomis instructions/confirmation page, which was the date I got NVC interview instruction, but my interview date is in April as per NVC P4 letter.

Because date discrepancy, I worry if I have any trouble to enter into the Consular for my interview in April.

Any idea?

is there a help line you can call on tge website or try calling the DOS?


You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose.  - Dr. Seuss

 

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