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DHL or Customs Lost or Stole Original Documents

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Filed: IR-1/CR-1 Visa Country: Panama
Timeline

We are nearing the end of the NVC stage while applying for a CR1/IR1 visa. Last week my spouse mailed me his original birth certificate and police certificates (along with some coffee because it was my birthday) through DHL so that I could complete the IV packet. However, when the package arrived last week, the coffee was there but ALL OF THE DOCUMENTS WERE MISSING. The package had the wonderful "Open and inspected by Customs" sticker. Has anyone had any experience with this? Anyone think I could ask for an expedite on these grounds since I don't want to mail the documents again since it tooks months and hundreds of dollars to collect? What about getting a refund/payment from DHL? Anyone have any experience here?

USCIS
01-25-2014: Filed I-130
01-30-2014: NOA1, Sent to Vermont Service Center
06-11-2014: NOA2, I-130 Approved!

NVC
06-26-2014: Arrived at NVC
07-10-2014: Case # and IIN assigned
07-28-2014: D-261 available & submitted/AOS fee invoiced
07-29-2014: AOS fee paid
07-31-2014: AOS package sent
08-04-2014: AOS package scanned by NVC
08-08-2014: Amended I-864EZ re-sent (I stupidly put AGI instead of Total Income on the form)
08-13-2014: AOS package scanned by NVC
09-06-2014: DS-261 accepted
09-10-2014: IV fee invoiced/paid
09-13-2014: DS-260 completed
10-02-2014: BOTH AOS packages reviewed and accepted together (no checklist! woohoo!) NEVERMIND. HE LIED. SEE BELOW.
10-02-2014: IV package sent (it took an extra month because DHL/Customs lost my husband's birth certificate and police records in September)
10-06-2014: IV package arrived at NVC (you know, because overnight with USPS means four days later)
10-08-2014: IV package scanned by NVC
10-09-2014: Received checklist for AOS packet saying I put the wrong income number. They are wrong. Awaiting review from Supervisor Mari.
10-16-2014: My Senator's office requested an expedite review of our case. This request was submitted by the NVC to the U.S. Embassy on this date.
10-22-2014: U.S. Embassy in Panama approves expedite request!
10-24-2014: All documents at NVC mailed to U.S. Embassy in Panama
10-27-2014: All documents at NVC delivered to U.S. Embassy in Panama

U.S. Embassy in Panama

10-28-2014: Interview scheduled by Embassy for 11-13-2014
10-30-2014: Medical
11-13-2014: Interview -- APPROVED!
11-19-2014: Visa Received
12-12-2014: Point of Entry!

12-20-2014: Social Security Number arrived by mail

USCIS - Petition to Remove Conditions
09-26-2016: Filed I-751

09-30-2016: NOA Date (Received in mail on 10-06-2016)

10-03-2016: Checks cashed

10-31-2016: Biometrics (Received appointment in mail on 10/21/2016)

08-23-2017: Date of Decision: Approval (Received in mail on 8/28/2017, but not updated online)

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