Payment of 165USD IV fee via USCIS - ELIS

[SundayBelinda 15]

Does our spouse need to print the case update for POE? Thanks.

[NikLR 13,220]

No.

[samiam95124 1]

I've been trying to pay this ^&*( fee for 2 hours now. I finally figured out that you have to add a "0" to the alien number or keeps saying "invalid". Finally the form advanced to the next stage, then waited for a long time and announced an error, something

like "problem with request". I logged out, and logged back in, and tried it again. Now it says "you have to finish your draft request", and there is no other option. Hit "finish draft", and you get an incomprehensible error message.

Tried again, now it says "your account has been locked".

I spent 1 HOUR WAITING ON HOLD FOR HELP and finally gave up.

What IDIOT did they get to program this thing? I'll bet they paid double the going rate for some contractor that paid a larger

bribe than the rest to get the job. Unbelievable.

Oh yea, and for extra credit, they told me on the phone that THERE IS NO OTHER WAY TO PAY THE FEE except this stupid system.

Scott

Edited June 20, 2013 by samiam95124

[samiam95124 1]

Now I discovered that when it "locks" your account, it invalidates your password. So you have to request a new password, and that cannot match

the last password. I have changed it 3 times now!

Scott

[samiam95124 1]

And then I get back in again, only to see "account locked" yet again.

Really tired of this.

Scott

[NikLR 13,220]

And then I get back in again, only to see "account locked" yet again.

Really tired of this.

Scott

I sent them an email asking them to unlock the account and it was unlocked next day. Just leave it for the night is what I suggest and try again tomorrow after sending the email.

[samiam95124 1]

I sent them an email asking them to unlock the account and it was unlocked next day. Just leave it for the night is what I suggest and try again tomorrow after sending the email.

So after trying over and over again for several hours, I think I can tell you how the process works. The site says "you account is locked", but if you wait, it seems about 10-15 minutes, you find that it is ok to access again, but they have invalidated your password. You have to reset the password to get back in.

Since it does not like you using the same password again, you have to change it, even if that was only 15 minutes ago you created the last one.

The reason I go into this is that the site has been crashing and dying of late in the middle of trying to get something done, as others here have mentioned. Taking a whole day to ask permission, then trying it again is a great way to make the process take weeks.

Right now, my request on the site is simply wedged (stuck). Each time I log in it tells me I have a pending, unfinished request, and won't let me do anything else. When I try to complete the "draft", it crashes. I'll call them tomorrow and try to get them to reset it.

Scott

[NikLR 13,220]

Mine still says pending is which annoying. I POE'd on the 10th, paid the fee on the 4th... Maybe the POE is slow at sending paperwork. /sighs

[lubnajavid 20]

@NikiR - after paying the fee, you received two emails correct? payment confirmation and case status update?

did you receive anything else via email or mail (post) relating to the fee you paid?

what did you take with you to POE to prove you had paid?

thanks!

[NikLR 13,220]

I didn't take anything to the POE to prove I'd paid. You don't need to because you don't have to pay the fee before you POE. They send my "do not open" package to the USCIS and they relate my Alien numbers so that I can get the green card.

[NikLR 13,220]

He did say it would take 6-8 weeks to get the green card. I found I can update all my information on my profile but it's for updating an non-immigrant visa so I didn't continue. If I don't have my green card by the end of August I'll call them and figure out what's going on. I try to let people do their job before beating on doors.

[lubnajavid 20]

thanks - just trying to understand what i should expect as far as proof of payment.

[oohpartiv 484]

Mine still says pending is which annoying. I POE'd on the 10th, paid the fee on the 4th... Maybe the POE is slow at sending paperwork. /sighs

This actually makes me feel a bit better. We paid the fee on May 30th, and POE'd on June 11th, and there has still been no update. Guess I'm just being a little impatient.

[samiam95124 1]

So yesterday I waited 1 hour on hold for ELIS service guys (they have their own hold queue) to fix this, and gave up.

Today I just called them, their automated system says the hold time will be 1000 minutes! No I am not making this up.

That is 16 hours by my calculation. I choose the callback option, lets see if that works.

The system (my account with elis) is still broken. It just says "you have to finish your draft", then when I try that button,

their system crashes and gives me a nonsense error (about 7 lines of spagetti). I even tried registering under another

email account, but it says "that alien number is already registered here". Grrrrrr.

Scott

[samiam95124 1]

Today waited another hour using the "callback" system. It doesn't work. They call you back and put you on hold again.

Their system appears to have collapsed at this point.

Has anyone found a way to pay the fee outside of the ELIS system? Anyone know what happens if you can't pay it?

My wife does not get her green card? Or?

Scott