My green card expired in 3/2023, I filed I-90 to renew in 10/2022 in USCIS's website
until now I still haven't received my new green card. Instead they gave me a letter I-797, it said it extends my green card for 24 months...
But still.... I has been over 450 days since I filed I-90.
USCIS website shows that process time of green card 10 year renewal is about 9 months... and replacing green card is 28.5 months
I called USCIS, the automated message just read out the status on USCIS's webpage... It is impossible to talk to agent thru the USCIS contact center.
If i say "talk to agent", the robot will say "if you insist to talk agent, I will have to release the call"
So what can I do? is anyone waiting that long?