I have read several posts here from people who say they have actually talked to NVC personnel over the phone, but I have tried many times, and each and every time, I get a recording that says they are too busy and kicks me back to the automated system - so I don't know what the secret or the trick is, how can I get a live person on phone at NVC? I really need to talk to someone there about my case...is there a certain time or day to call perhaps??

Please if anyone here can advise, that would be very helpful and greatly appreciated.

Thanks.

What exactly are you calling them about? I see you've just joined and haven't filled in any info about what you've applied for or what your status is, nor do you have a timeline. Most people say that it's best to call within the first or last hour the phones are open which is between 7:30-8:30 am ET or between 11-12 pm ET, but I have had luck at other times. After dialing the number, press 1, then press 5 to speak to an operator and that usually works, although they may say they're busy and put you on hold, but you should get to someone eventually.

Call them at 11:45 PM at night(Eastern time) just 15-20 minutes before they close. And, keep rediaing if you are getting teh busy message. You have to keep dialing for couple of minutes at that time and hopefully, you call will be transfered. However, before you speak to a live person, you will still need to wait.

Thanks a bunch. Below is my information:

5/15 I-130 received and logged in by USCIS (5/15 is priority date).

I did not receive NOA I-797 (Receipt notice), so I called USCIS and they had to order a duplicate for me.

8/27 I-797 (NOA, Receipt) received my me.

9/4 Received Approval for my I-130, saying it will be sent to NVC
9/27 I received a packet containing DS 3032 and Affidavit of Support Bill ($70).
10/1 I sent the $70 for the AoS Fee.
10/5 DS 3032 was sent to NVC by my spouse, appointing me as the agent here in US.
10/17 NVC Automated message says that the DS 3032 was received by them on 10/17.
10/23 I got an e-mail reply to an inquiry that I sent them, and the e-mail said that they are waiting for the I-864, that I should fill out and sent to them (I have not received any Form I-864 as of yet). They provide link to download Form.
10/23 NVC automated message says that on 10/22, IV Fee Letter has been generated, and "will be sent in a few weeks."

That's it, I am not waiting, I am thinking of filling out the I-864 on my own and sending it in, rather than wait for their slow mail...

What do you guys think?

the best time to call for me was between 7:30AM and 8AM.

I only tried a few times and always got booted out of the system

Like everyone said, very early in the morning or late at night. The key is to keep redialing as soon as you get booted out.

Diana

Hi,

I keeep on dialing... if i hear the message they are busy and they throw me out to automated phone system... I cut the phone and re dial it again.. till the time I hear I am on wait and call is being monitored for quality... etc etc ...


The Dept of State - DOS is the busiest and they are also open for less time... Directly you are put on hold... for 15 mins... and every 3 mins a voice will say you are on hold and a visa specialist will assist you shortly

Jigi

Trekkin the same thing happened to me too but instead of pressing 5 , after pressing 1 for English press 2 and it will say that there will be a short delay of 3 minutes so you have to wait....and then you can talk to the operator....it is weird though cuz every time i pressed 5 I never got to talk to any of them and when I pressed 2, I waited about 3 minitues and then i speaked to the operator..donno what's the difference but whenever u press 5 you get booted out from the system.


Anyhow if it doesn't work the first time try it again I think it will work. )

Thanks a bunch! I will try that...