QUOTE(SpiritAlight @ Mar 28 2008, 09:38 AM)

You are all hilarious.
And stinky.
Phew!
Am I in The Vent thread?
Check!
No worries Spirit, you gave it the college try!
So, in the interests of - something - I am going to tell more of the RBC story.
My Husband went in to the bank on Wednesday, to see Marco, Marco insisted that one of us had to come in to deposit our U.S. draft that we had from closing our 'Borderless' account with our 'real' bank, the TD.
I told Marco I would not be coming in, just my Husband as we are quite busy, as he can imagine.....no problem.
So my Husband takes in:
- Bank Draft from TD - U.S. dollars.
- Print out from TD that we have closed our U.S. account and taken the money in a draft.
- Receipt from TD for the draft
- Our Borderless account bank statment from December (he wanted this, as mentioned earlier, I don't know what this proves).
One HOUR later Husband leaves the bank, we now have an RBC U.S. dollar account as well! The theory is:
- Deposit bank draft in RBC U.S. dollar account
- Draft clears in 5 days (he made a point of mentioning to my Husband that it would take 5 days - he even printed it out - the regulations - and showed it to him).
- We then transfer the money in to the Centura account, pick up our bank cards in Nebraska - all good.
Then Marco calls yesterday, I pick up the phone and he asks to speak to my Husband.
Slight glitch - they are going to hold your money for 15 days!!
Blah blah blah. Ok I'm furious at this point, so after the bank guy babbles on for several minutes I grab the phone from my Husband and hang up
So bank guy calls back and I answer, he says something like 'I don't know why the phone cut out like that but anyway....you didn't come in with your Husband yesterday, I didn't know you weren't going to come in?? -blah blah blah'.
That was when I lost my cool. I told him exactly how I felt about how he had handled this whole thing. I told him I needed to speak with the bank manager.
Long story short - I spoke with her yesterday and gave her a reference (bank manager) at our TD bank branch. She said to me (she is a very reasonable woman and I don't think she actually had the whole story before I spoke to her), that she is going to call our bank manager at TD (luckily I had her contact info as she wrote the bank letter we had to send with the affidavit of support).
According to the bank guy they are holding the money due to 'U.S. banking regulations'. Whether this is accurate or not I don't know at this point - they keep saying how we are new customers to RBC.
Anyway, RBC bank manager has left me voice mail to call her, so I guess I will and see what they have come up with.