I tried to look at my case status and I got this message.

Case Status

It was reported to us that your IP address or internet gateway has been locked out for a select period of time. This is due to an unusually high rate of use. In order to avoid this issue please take this opportunity to create a Customer account (single applicant) or a Representative account (representing many individuals, such as lawyers, charitable groups, or corporations). Each account allows you to generate a Portfolio of receipt numbers.

Building a portfolio containing your receipt number(s) eliminates your need to manually enter the receipt number and extract each case status. You will automatically be emailed changes to each case as updates occur. This email notification will occur within 12 to 24 hours of any progress made for every receipt number contained in your portfolio.There is no lockout feature associated with your portfolio and there is no wasted time on your part checking a receipt number where no advancement has been made.


I do have a portfolio and that is what I logged into. Is anyone else getting this? This is the first time today that I looked.

Just tried it and I got the same old message I've been getting for weeks.

Hmm I wonder what's going on...

The only time I ever got that message was when I was attempting to repeatedly look up our status without having created an account. Once I created the account, I've not had any problems.

Did you add your case to your portfolio, or are you logging in but still using the case status page to input the receipt number everytime you look up your case?

Did you log in a lot on one particiuar day?

I check things daily and have never seen that. Hmm...

KZ

I was checking from work. The first time that day. I have an account and logged in that way. I just clicked on my case number to see if they changed the days it takes to proccess and got that message.