".....
If your case is outside our current processing timeThe processing times that we publish let you estimate how long it
will take us to process cases filed before yours, and then process
your case. However, every case is different and sometimes an
individual case can take longer than average.
If you don’t hear from us within the normal processing time,
check for updated processing times on our website. If your case has
a receipt number, use it to check on the status of your case at the
same time. We recommend this action on your part because our
notice may be on its way to you.
If at any point your case should become more than 30 days outside
our normal processing time, and you haven’t received a written
decision or update from us within the last 60 days, you can help us
by calling customer service and letting us know. We will research
your case, see what needs to be done to get it processed, and get
back to you with an explanation.
• The extra 30 days is to allow time for any notice from
us to reach you as we process your case....."
taken from:
http://www.uscis.gov/files/article/f_english.pdfJust for anyone else jumping the six month mark soon. Looks like one has to be patient for seven months before
being able to inquire about one's case.
Has anyone ever contacted customer service? What is the number for it? - not the misinformation line, a number that actually connects you with a capable person at TSC?
Has anyone else noticed they've changed the processing times from a date to "six months"?!