QUOTE(charlesandnessa @ Dec 7 2007, 08:10 AM) 
this latest episode was when i changed modems from the older type to the newer type, the idjits changed the plan i had and the price went up $21.81 a month. oh it was their fault again, a computer error! right! but what irked me out of it all was telling two customer service reps that i wanted the overcharge credited back to my credit card (i believe i'd have a difficult time disputing the charge if they gave me a credit on my account instead of crediting the card back if i paid the bill and the so called credit disappeared). nor do i see a reason to pay them in advance for service! things got escalated all the way to some supervisor, and he's the one that told me if i put that charge in dispute with my credit card that my service would be cut off until it's resolved. that does not sound like something mastercard would agree with.
Oh they probably will cut you off, if you don't show up for your coffee we will know they hijacked you. These companies, I mean realllllyyy. I think there is some benefit for American's in having such a large market, you get a lot of variety in your goods and services. On the other hand every company knows that if one customer dumps them there are 10 right behind him/her to fill the money hungry void. I check all my bills as they come in too, anytime I change any service they generally get it wrong the next month.
I personally don't get the paying in advance thing either. I say they should bill you mid-month for the month and split the difference!
Speaking of customer service, when my Sister goes to the store in Nebbie, when she says thank you, 8 times out of 10 they answer with 'uh-huh' - what's up with that?
)
When the stupid idiot buyer got there, the "seller" beat the crap out of him and stole his money (duh, really?) 
) 
