QUOTE(babblesgirl @ Jan 11 2008, 03:22 PM)

What number did you call out of interest? I wasn't sure whether the number I gave Jesse got through to CSC or to some call centre. Anyway, he was brushed off too. But, if he gets home in time I will ask him to call.
1-800-375-5283.
And for reference to anyone that wants to try, the RFE trick is 1, 2, 2, 4, 2, 1, case number, 1, 1. If you're not connected to the California Service Center, hang up and try again. Sometimes it takes a few tries.
QUOTE
I wonder though whether we are just diverting their attention not to mention p*ssing them off. I laughed when Jesse told me he'd said to the guy 'don't be mad with us, we're just worried!'
Heh. I don't think we're pissing them off, but even if we are it's not the people answering the phones that work on our case files.

I would encourage everyone to be polite with them though. Customer service is a crappy job, and setting a positive tone from the outset makes them much more willing and sympathetic to your cause.