Hello everyone,

Last year the CIS had sent a memo to the district and regional directors about the stopping of interim EAD issuance at district offices (see attached). On page 4 of this memo, there is the following paragraph in bold:
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In the event that an application is not adjudicated within the regulatory time frame, each Service Center and the NBC have established a dedicated telephone line to answer field office inquiries when an applicant appears for an interim EAD. Since the affected alien will be in the field office at the time the inquiry is made, the NBC and Service Centers will attempt to respond to any inquiry within 30 minutes of receipt. Inquiries made to a Service Center or the NBC after their normal business hours should be sent to the email addresses listed below, with the response from the Service Centers or NBC provided to the local office by 10:00 the next business day.
Once contacted by a local office, it will be the responsibility of the Service Center or NBC to either adjudicate the pending Form I-765 or issue an interim EAD.
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To me, it sounds too good to be true that they will respond in 30 minutes. My question is, have people done this and have the local field offices been cooperative in this regards and has this worked? I have made an Infopass to go tomorrow and try this out since mine's been pending for over 1.5 years (yes, EAD renewal application for more than 1.5 years!) but I wanted to get an idea.

Thanks.