I've noticed there aren't a lot of Chicago Infopass reviews, so I thought I'd add mine in the hopes that it could help a fellow VJer.
Backstory: Husband's EAD was approved on June 1st and sent June 6th. Did not hear anything until June 29th when they notified us that it was returned to sender (because they *#$@ed up our address, we haven't moved once). He called them immediately to correct the address and then nothing. They did not resend it so we made an appointment for July 24th.
We got there very early, but didn't go in until 15 minutes prior. My husband told them we were there to ask about an interim EAD, though that's not what we were asking for. The guy at registration made some comment to a co-worker about how they don't do those anymore yet people keep asking for them, yadda yadda.
About a 5-10 minute wait and then we were called up to an immigration officer. He explained the situation and she looked at all our case history online. We showed her all the receipts and letters and she informed us that the EAD was still at the National Benefits Center waiting to be resent. :| 3.5 weeks later and it hadn't been resent...unbelievable.
Anyway, she corrected our address in the database and told us she would e-mail their center to have it resent to us.
I also asked her about his AOS application because it went from transferred to CSC to pending at CSC back to transferred to CSC. She said our case is physically in Texas right now though California still "owns" it. I really, really don't understand this, but she said that there were no RFEs that we missed and they were reviewing the name check, so it's being worked on at least.
In all, it was very painless and all my worrying was for nothing. She was helpful and kind and I'm glad we went in because the same day we received an e-mail from CRIS that they were resending the card that day (yesterday).
