hello every body, just had a little experience today calling the embassy in Cairo and here is my little story ....
10:30 am i have called the embassy regarding my case status .. after i clicked all these numbers to switch me to somebody who i can talk to .. it just switched me to listening to some kind of music like i'm calling the live concert or something .. i didn't mind it at the begining except when it longs for like 10 minutes or so ... just listening to their music and waiting for somebody to pick up the phone .. finally this one girl decided to answer me ...
i said .. hello mam , can you please help me checking on my case status !
she said .. may i know your name
i told her my name
she said .. immigrant or tourist !
i said .. yes mam immigrant .
she said .. give me your case number .
i did give her my case number
she is gone for couple minutes .. she came back and told me , oh your case doesn't have an interview date yet .
i said .. but mam i already had my interview and i was asking for an update regarding my case being under the AP
she said .. ohhhhh no i can't help you , we don't have access to cases info after the interview .. you can e-mail the consular and he will give you the update .
well, which i have already did .. i emailed him more than a week ago with no answer yet .. and that's why i wanted to call and talk to somebody .
sooo i finished the call with her .. thank you for your time mam .
FINALLY while i didn't get any kind of information from this call BUT i got some experience and here it is
1- listening to their music is MUCH BETTER than listening to their costumer service
2- the next time instead of calling the embassy i may call some music program on the radio chanel and i bit it's gonna be more fun .
and now after i realized that the embassy attention is to hire some people who they don't have any clue about what they are doing .. i'm wondering , is that to keep us away from any kind of answers regarding our cases OR it is just something to reduce the costs instead of hiring some professional employees which they will cost alot ?

Wael ... u r hilarious ... u crack me up!!!

call embassy in between these hours... EGYPT time 2pm-4pm at 2027972200 monday-thursday

or write them an email again with ur CRO# in the subject line...

or get ur wife to call DOS again at 2026631225


im going to church now... everyone have a great evening and God bless...

-Tam

sorry.. but from what I gather so far.. Your NOT gonna get any better of a answer/ conversation.. they will tell you they cant answer you and to send a email...

It's from 1-4pm that they have people answering phones.
yea, they'll just tell u to send an email, i don't think any of them know what is going on or how to handle phone calls or how talk to people... and I don't think customer service is in their vocabulary, i've had a few very rude conversations....

I wouldn't waste my breath trying to speak to them. The couple times I called they all acted like they had been hitting the hookah right before they answered the phone

Yeah, e-mail is def the better way to go but not that much of an approvement. lol
I have been misinformed so many times it's not even funny.
I always wonder how much these customer service people get paid,
whatever it is it's too much!!!!

i think the problem is not to communicate someone weither visa email or phone .. but the problem is to communicate with someone who has a clue .. someone who is able to give a right answer .. and unfortunately we are unable to communicate with that one because methink they don't have that one .

so so funny - i love ur sense of humore - definately needed w/this process - - ty for sharing!!


i like this reply

I lived in Egypt for 4 mouths while waiting for our visa to be approved. We still couldn't even get through to anyone at the embassy.