QUOTE(Dr_LHA @ May 24 2007, 10:02 AM)

QUOTE(scottukga @ May 24 2007, 12:21 AM)

I dont like to be picky but you can get connected to an officer when calling the 800 number.
You can get connected with various levels of people through that number, non of which can help you with your missing EAD.
It happens. I agree. It happened to me several times. When the customer service rep. could not answer my question, she connected me to his/ her supervisor. But there is nothing they can do about EAD.
Once something really strange happened. I entered my case number (my case in Vermont) and somebody answered me saying this is officer ... from Vermont Service center. He was really nice and helped me out with my problem.
But before talking to this person, I talked at least 10 other people. My problem was, I never received a receipt number. Most of the customer service reps couldn't help me saying that they need a receipt number to find the case. But I kept on calling and finally I got connected to a supervisor and she found my case by searching by name, birth date etc. Then, we realized that my case was approved more than a month ago. I never got anything. Then, We realized that they mailed the approval notice to my home country address even though I indicated my mailing address as my USA address. And most tragic part was the address they send it was totally wrong. So, I never got the letter. When I asked them I need the approval notice asap for my other application. They told me to fill out form I-824 to ask for a duplicate notice. I told them it is not my mistake, I don't want to pay $200 and wait for 6 months to get a duplicate notice. That person told me that there is nothing she can do.
I kept on calling the customer service again and that was the time I had chance to talk to an officer at Vermont. He totally understood my situation (he was really nice) and I got the approval notice within a week at my address. If you ask me how I got connected to Vermont service center, I have no clue. Just luck!
DU