QUOTE(trakon2002 @ Apr 23 2007, 09:46 PM)

.....If you are after that either keep bugging them or as they suggested contact local immigration throught there infopass (appointment), to help track where its gathering dust. USCIS phone reps cant do anything like that. Oh yes, you need to tell them exactly what type of visa and circumstances because they are dealing with all types and can easily misunderstand you particular circumstance. They should require receipt number so they pull it up on screen to assist.
Good Luck, I'm in the same boat 19 days here..frustrating...
I second this! We had an infopass appointment. Our agent was both professional and informative. We had a written list of questions. The agent answered every question and advised us of where to find the answers to the questions she wasn't completely sure of. No grey area at all. Indeed, infopass was a worthwhile experience.
Sometimes, (unintentionally I'm sure) we get information on these forums and from other sources that isn't always 100%accurate. It is a reassuring comfort to get the well advised information from the infopass personel.