QUOTE(meauxna @ Mar 28 2007, 12:52 PM)

What I haven't seen answered is: What does any of this do to encourage people to actually be researching their own information or be reading ahead on their own process? I'm constantly surprised by the busy posters who turn up in the AOS forums (and others later down the road) asking 'eek, what now?! I haven't studied a thing and I need to mail this AOS next week!'. It is so much easier for people to simply ask the question and have the forum repeat repeat repeat that valuable information from past threads gets discarded. Gentle attempts to get people to read more get slammed like devilette has experienced (unfairly) this week--attempts like Ewok's 'Please consider reading the Guides..' message is clearly ignored.
Members also don't feel a contributory responsibility--that is what I miss about the olden days. Interview and experience posts are few and far between, the FAQ is falling into a shambles alongside the Guides and there is an uproar when someone's Consular post isn't listed in the reviews---because no one else before has bothered to add it to the site. IMO, members depend too much on the VJ gods to just deliver all the info (and are snippy if something is out of date!) instead of helping keep this dynamic information current.
Ewok is one creature. Site design & implementation, administration, moderate all the minutia of some very silly threads AND be an expert on all angles of immigration to keep the guides etc up to date? sheesh.
There are a lot of people who do contribute to keeping things up--I in no way mean to demean their contributions. But all of the 'new inventions' that members create on their own (timieline threads etc) seems like energy that could be channeled into activities that benefit the whole instead of a handful.
There are two issues to consider from this I think:
The first is human nature. People really don't read before asking and by and large they never have. VJ, like every other immigration resource, and other such places I frequent, have always been awash with questions that a bit of reading or some light research would have answered without much trouble. But most users interact with the site along the line of least resistance/easiest personal experience and that is to post first and look around second.... assuming they ever get that far!
We can try all sorts of ways to mitigate this behavior, but in reality it won't work - at least not without risking damaging the service being offered here. Posting replies along the lines of 'read the guides' is understandable, and informative in that if the user hasn't read them or doesn't know they're there, they are being pointed to a resource that has considerable potential benefit to them, but for many it will leave them frustrated at the apparently dismissive responses they get here and they'll go elsewhere. Likewise, if they DO read the guides and can't figure out what they mean or how they relate to the information - and many users simply wouldn't have enough notion to begin to understand without some assistance at least, they'll also go elsewhere.
I can't say I am surprised or disappointed though that you see the same faces pop up later in their own process still asking questions. Researching the whole process at the outset can make the entire process seem far more daunting and complex than it really is, and answer lots of questions they don't have in their own situation. Not only that, but it risks them being out of date on information is the process changes or some new issue comes to light while they are underway.
There was a notion at one point, a long time ago now, to combine the guides and faqs into a series of downloadable files such that when logging in, options to download documents about specific case types, procedures or supporting information would be presented to them rather than leave it to a more passive notice and for people to have to click on things in order to get into the data. It never happened because at the time VJ was much smaller and it seemed less urgent than perhaps now, and because the difficulty in ensuring the information was kept up to date by those who actually knew for sure what they were talking about would have inevitably led to outdated information at times. That would not always be a problem in itself, but there would have been an unacceptable risk of misleading a user and causing potentially serious problems. The same is true of the informational content on the site as it is, except that of course because it's not widely read and users post instead, they don't see it in the guides/faq where it tends to carry more authority than a misleading post in the forum which everyone knows can't reliably be taken as true and good advice.
The second is moderation. Without the sort of active moderation that VJ hasn't had since Steve's day, just about any content is OK and the culture and climate has changed as a result. People often forget that good moderation isn't about curtailing freedom of speech or hacking posts or threads apart, but about ensuring the forum is fit for purpose and that it stays on mission. The lack of it leads to a rather shambolic place that is full of content that tugs the whole venture away from what it is supposed to do by obscuring content that is what the site is supposed to be about.
I remember the cliques of a not-so-long-ago where just about every thread turned into a bouncing round of inane contributions about fruit etc, making it impossible to provide help and assistance and continually preventing useful discussion. The contributors didn't intend to have that effect, but that's the consequence of it. We still see many threads that degenerate with off-topic and completely irrelevant contributions, and ultimately it makes it harder for the knowledgeable to respond coherently and have their replies considered, and it makes it harder for someone with a question to ask get the help and assistance they need.
Active moderation resolves those things and if done well, is barely noticeable in any way except that the posters who need help are more visible, and those who want to help are more able to deliver it.
Oh, and I guess the third of two issues: many members seem to place very little value in VJ as a resource, somewhat taking for granted their right to be here and post what they like without consideration to others or the consequence. Users need to be reminded (again, a moderator can do this) when people step out of line with snippy posts or insulting or divisive comment, just as those who may be able to help keep the guides and faqs together and up to date need to be supported in that effort.