For my I-134 Financial Affidavit, I contacted customer service of my bank for an account reference letter. They said it would cost $25 dollars and I have to do it over the phone. They would put in an order request for this and it would be mailed out in 5-7 days. This has not happened, it's been 2 weeks now. I was put on hold for a long time and I am disappointed that the bank agent apparently did not follow thru with my request. I wasn't given any more information about it, or how to track the request for reference purposes.

Since I'm having such a hard time with this bank, would it be okay to simply include the last 12 months of my bank statements in leiu of the letter from on their business stationary? Ideally the bank account reference letter is supposed to have the following details:
Date account opened
Total amount deposited for the past year
Present balance
Average balance last year

but can I just submit my previous bank statements?

You're probably making them think its more complicated than it is, and scaring them off.

This is what I did, gather all your statements, do the calculations, and create a sample letter. Take all the statements and sample letter into the bank office like you are going to open an account, then just go to the next desk that is available and tell the person what you need. The person will do it in 10 minutes.

I made the requisition over the phone, they had two styles to pick from, one also costing the same. THey faxed a copy over to my branch within the day, and followed up with an original soon. They will also make a statement that this letter for immigration is for........, it was just standard thru mine. I think i also included a few of the last bank statements but not all.

I can't believe Banks charge money for this. I'm glad I'm with a credit union.

wow, that is very unreasonable. I went to my bank and they gave me 3 letters notarized them for free....this was a credit union

Believe it or not, some banks make it more difficult than it really is. I have bank of america and they gave me a hard time, and only provided me with a printed out copy that only stated some info. (like when my account was opened, current balance, average balance). So I settled for this letter. But I also sent my fiance a full year's worth of bank statements, just to play it safe. Try checking someone going through your consulate/embassy.