I get "tell us how to help you"
then it says if I know my case #
but since my case "doesn't exist" than I put that in and it says it isn't available

Is there a number to press to speak to someone? I am on the line right now and going round and round so frustrated...

Ignore my question. What a joke. The guy I talked to was just blah blah blah blah. He said Oh, if it says online that we're working on January 30, it really means December 30.... and if you're not showing up online, don't worry, we don't even update that database.

So why do they HAVE a feature to check ANYTHING online, if they don't use it?

One of the great mysteries, fellow Canadian!

I've shown nothing touched on my case since the end of August, when it was changed for biometrics. Yet there's an I-797c notice telling me I have an interview. Surely they can update for that? Evidently not, though.

It may not be consolation, but it sometimes takes an unreasonable period for the file to show up. Keep track of when your cheques are cashed and if you get no help, you can always call back.

Call, 1.800.375.5283, when the machine answers, enter 1, 2, 6, 2, 4

Wait in the queue as long as it takes, you will indeed get a live person....

live person at the uscis ... are those myths?

I called to find out why i couldn't see my case online also. I just pretended i didn't have a reciept number yet and that is how i got a live person. Don't put your number in and see if that works.