Susanwill,
To make sure that the visa applicant didn't miss appointments I didn't establish the USC as the agent.
But since you did, and you are the agent, if you don't think you can get the necessary information to your client in a timely fashion you should contact the consular section and give them your instruction as was suggested.
The usual reason for setting up the USC partner as the agent is because the mail system in the visa applicant's country is so poor that they risk not receiving mail from the consulate. If this is not the case in Jamaica why did your husband establish you as his agent?
Yodrak
QUOTE(Susanwill @ Nov 3 2006, 07:06 PM)

I spoke with a customer service rep at NVC and was told that when our case arrives at the Kingston Embassy, I should contact the embassy and make sure that packet 4 is mailed to my husband.
.... because I am the agent the Embassy in Kingston might send his medical appointment and interview letter to me, which would make no sense since I am the petitioner.
Have any of you experience this, and what did you do to make sure that your SO kept his/her appointments. ....