DO NOT DO NOT give up your old card until you receive the new card no matter what they say. Say the dog ate it. Be sure to show your employer the new card so that their records can be updated.
EM-06064 Change in Policy Regarding Acceptable Name Change:
http://tinyurl.com/f7s8lOnly the marriage document (foreign or domestic) is needed if it meets the following criteria:
-- The new name can be derived from the marriage document, i.e. bride
takes the groom’s last name, groom takes bride’s last name, compound
name (with or without hyphen) of each spouse’s original name for
either or both parties.
Note: The type of name change requested must also be allowable under state law, i.e. groom taking bride’s last name.
-- The marriage occurred within the past two years
-- The marriage document shows sufficient identifying information
(e.g., biographical data such as age, date of birth or parent's
names), and
-- The identifying information matches the information on his/her
current Social Security number (Numident) record.
The applicant will need to submit an identity document in the old name along with the marriage document if:
-- The marriage occurred within the last two years and has biographical
Information, e.g., age, date of birth or parent's names which does
not match our records, e.g., the SSN record.
-- The marriage occurred within the last two years, but does not show
biographical information, or
-- The marriage occurred over two years ago (with or without
biographical information.
The identity document used to establish the old name must match the name on the current SSN record. The identity document is acceptable even if over two years old or expired.
An alien applying for a work authorized card also needs to provide proof of work authorization.
When requesting an SSN card, the documents presented, as evidence must be either originals or copies certified by the issuing agency. We cannot accept uncertified or notarized photocopies as evidence.
The documents acceptable as evidence of identity are now based on three factors: (1) the applicant’s age, (2) the applicant’s citizenship/alien status, and (3) the relative probative value of documents.
Any document used to establish identity must meet the following criteria:
-- The document provides information the reviewer can compare with the
data on the form SS-5 (e.g., the person's name, as well as age, date
of birth, or parents' names) and/or
-- The document provides information the reviewer can compare with the
applicant (e.g., physical description, photograph).
A non-picture identity document should have the person's name as well as information that can be compared to the SSN record, the applicant or other documents submitted (e.g., age, date of birth, or parents' names).
You can find detailed information regarding identity evidence on the SSA Website at:
http://policy.ssa.gov/poms.nsf/lnx/0100203200#EEmployment Authorization Documents:
-- I-688B
-- I-766
-- I-551 (Stamp or card)
Take the required documents to the nearest Social Security office.
You can obtain the address and directions to the nearest Social Security office from the Social Security Office Locator, which is available on the Internet at:
http://www.ssa.gov/locator Normally, an SSN card should be received in the mail within two weeks after the application and document(s) have been received and verified.
When an alien requests an SSN or replacement SSN card, SSA will verify his or her documents and current status with the appropriate Bureau of the Department of Homeland Security. If verification is not available through the Systematic Alien Verification for Entitlements (SAVE) system, SSA will send Form G-845 for manual verification.
RM 00203.720 Verifying Immigration Documents:
http://policy.ssa.gov/poms.nsf/lnx/0100203720If the SSA office does send the G-845, suggest that you go back to the SSA office no more that once week with your documents to (1) ask them to check SAVE again (2) ask if they sent a G-845 (3) if yes, did it come back (4) after 30 days ask if they have followed up on the G-845 by calling or sending another mark “second request.”
http://policy.ssa.gov/poms.nsf/lnx/0100203735RM 00203.735 Requesting Online (Primary) Verification By SAVE
You can try calling the SSA Regional Office if you have waited at least 30 days and your local SSA office doesn't seem to be concerned about following up on the G-845
http://www.ssa.gov/otherssasites/Refer them to:
http://policy.ssa.gov/poms.nsf/lnx/0100203740RM 00203.740 Requesting Additional (Manual) Verification By DHS
Step 6
DHS should respond to SSA within 15 federal work days after receiving the Form G-845. If DHS does not respond within 15 federal work days from the receipt of the G-845 from SSA, follow-up with the DHS, USCIS Immigration Status office. (Allow 15 days plus five additional federal work days of mail time for the G-845 to be received at and returned from DHS. Follow local practice to follow-up with DHS.
Some SSA offices have an arrangement with the DHS, USCIS office to telephone for the follow-up contact; other SSA offices send a copy of the original G-845 annotated “second request.”) If the DHS response is still not received within 15 federal work days after the follow-up contact (if the follow-up is by mail allow five additional federal work days of mail time for the G-845 to be received at and returned from DHS), make a second follow-up contact. If the DHS response is not received within 15 federal workdays (again, if the follow-up is by mail, allow five additional federal work days of mail time for the G-845 to be received at and returned from DHS), after two follow-ups, contact the Regional Office (RO). Also report to the RO any trend that shows a serious deviation by DHS from the above time frames. The RO will consult with central office.
All cards are mailed from Social Security Headquarters in Baltimore, Maryland to the postal address provided on the Form SS-5.