I am so frustrated, I've been crying all day... the automated response says they sent the case back to CIS. I can't call CIS as I'm in canada with my husband and the 800# doesn't work from here. Back in April we had written asking to cancel our petition but after I arrived in canada we had a change of heart. Since the app made it to NVC we began paying the fees, etc. We have been extremely happy that we got the approval.
I never completed the canada immigration because we got the NOA2 right after I got here and decided to go with it.

I understand this happened due to what we did (or I assume so) but I am so frustrated sitting here unable to call and ask for sure why it was sent back. The NVC operator said she couldn't say why and gave me the automated number.

I can't find any info online about reinstating a cancelled petition, but my gut says they're going to say we have to start from scratch.

We're going to drive to the border in the morning and see if I can get a cell phone signal to try dialing the 800# as I still have my US cell phone active.

Pity party, I know, but I'm home alone and so down and out, I just wanted to post I guess.

I am sooo sorry to hear that Married. I really hope they can get things straightened out for you. Good Luck!

Sherry

You can call a 800 number from outside the U.S.

Here is how: Replace 800 with 880.

I have done this successfully from numerous countries.


Hope your situation gets straightened out.

I'm so sorry to hear that...

Hmm, evidently not in canada. I tried it and get a recording saying I need to add "1" (even though I did) or Zero before the number, tried that too

I tried 880 with my cell phone too, no go. damn.

Edited to add: I don't get why I can dial my long distance access number, which is 800, but not the USCIS number. This makes no sense....

wouldn't that be 001-880- then your number?

that doesn't work either. I am so frustrated. I called 800 411 and the lady said they don't list government 800 #s I asked if she could connect me, (i thought it'd be worth to ask) she said no "most gov't 800 #s are not accessible in canada"

The phone number for CIS headquarters in Washington, DC is (202) 514-4316.

This is the phone number someone from outside the US needs to call to reach immigration. From what I hear, it's more helpful and much better than the (800) number anyway... so maybe everyone should use it!

Thanks VP. It now just rings and rings, but then again it is 5:05 est
maybe it is after hours for that office. I will try tomorrow before I drive all the way to michigan.

Interesting that I begged NVC for some kind of number to call, and that was not the one they offered me.

The good/nice operators will give you that number.

I believe the best times to call that number ar between 10 and 4 eastern.

Best of Luck.

*hugs* Try back tomorrow... and please try to get some sleep tonight..

Have you known anyone to get thru on this number? It just rings and rings..... it is currently 10:40 eastern.

It can be a pain to get through. Try this number I found on the CIS website: 785-330-1048. It provides automated case status (no operators) and will hopefully get you the info you need.

Best of luck.

Thanks VP, well I am a BIG FAN of technology, but especially today. I purchased a microphone and D/L'd Skype and I'm on hold for an immigration officer right now!! and I can play computer games while waiting, that is just lovely.

Thanks for your help though! I did try that auto number but it doesn't give any other info than the website case status.

Well I got through and after 1-1/2 hrs of hold time, the Immigration Officer has no idea why it was returned. It doesn't show up on their end, and NVC is saying they have no idea either.

This is just mind numbing. Somebody had to request it was shipped back, but even the IO said she couldn't believe we'd already been at NVC and assigned a case # and that it would go back.

Married_my_love'

Wow!! Im so sorry that this has happened now. Make an InfoPass appointment at your District Office and hopefully it can be resent to NVC.

All the best.

Lorelle

It will involve a $400 flight to do an info pass, but I'm actually considering it.... (I'm visiting my husband in canada for a while)

TRY 1 -888

You won't believe how fast I got a response from CSC, please see my other post here

5 hour turn around