QUOTE(nhatrang @ Aug 11 2006, 03:12 PM)

Martinart,
My fiancee and I call them very often. I also email them. They are responding professionally and quickly by the way. Sometimes, email replies can be 4-5 days or hours depend on how busy they are.
Give them a call Monday.
Nhatrang.
That is news to me. Every time I have emailed them, it has always taken about 1 week for them to reply back. Maybe their case load has been smaller due to IMBRA, and have more time to answer more responsively. All I can say is to call if you have questions, but make sure you don't call them with a question every other day. I fell the same as you, I don't want them to have a reason for someone there to give us a problem.