I guess this is how the system goes:
1. We pay DV through Metrobank.
2. We inform Delbros through text that we have already paid for DV, after many hours of waiting, they will reply that they received the payment.
3. Delbros will inform USEM that we had paid the DV.
4. USEM will send a request to NSO that so and so's documents need to be verified. The requests are sent to NSO every monday.
5. USEM picks up the results of the documents verifed every friday and were sent to USEM.
The problem may occur when:
1. The applicants didnt pay DV in advance.
2. When the applicants didnt inform Delbros that they had paid DV.
3. When Delbros didnt inform USEM that the applicant paid DV already.
4. When there is a delay in sending requests to NSO and delay in picking up the results of DV
Numbers to call:
Delbros: 023392761 loc 104
USEM: 02-3012000 loc 5184 or 5185 look for Grace or Lorraine
I hope USEM can fine tune this document verification process soon! God bless you!