This question is just out of curiosity because i'd like to know the answer. I realize that when you call the USCIS Customer Service Line there are nice people, mean people, and everything in between. My question is...assuming that you get the kindest most sympathetic person ever and you have a problem with your case, is there anything they can actually do? I'm really curious if they can actually do much else than change your address. Has anyone actually had someone go out of their way to call or write a letter or make a service request or anything? I know they cant just approve you right then, so it just seems to me like they really dont do much??

the 1-800 people are just a call center.. they even told me that.. all they can do is "look up your case and create a service request or expedite"... they can't approve your case.. several of them told me (including a supervisor) that my case was WAY overdue, but they couldn't do anything because they don't have my petitions..

The customer service reps at USCIS simply read from manuals. They know less about the immigration process than most of us do. Like the previous poster said, they are simply call center workers and are not very knowledgeable about the process at all.

We were given very bad information from a service rep while we were waiting for our I-129F petition to be approved. We saw an immigration lawyer after getting the advice from the service rep, and it turned out we would have screwed ourselves terribly if we had taken their advice.

they are useless, the only chance is reaching people at the center where you petition is

I have definitely received some contradicting information from different reps. This seems to happen when I ask a question that puts them off script. It seems to help some if I work through the entire phone menu to get to exactlt the right person, and then luck out and get some one with some experience on the job. Always a crap shoot though.

Our initial petition was returned just because my fiance followed the instructions given by a rep on the help line. Totally misguiding. And thus we lost a month!

Have you been able to find working numbers for the service centers? Every number I have found is disconnected...

I don`t think they can do anything. Only congressman can
But they were very helpful a few times to at least help me understand the problem and my options.