The way the system works is that the online exchange house considers your electronic transfers from account to account as trades. In their eyes you are purchasing and/or selling foreign currency.... not simply moving it from account to account. So, for example, let's say you wanted to move money from your account in the UK to your account in the US. You would pick a rate, lock it in, and make the "trade". There are no additional service fees associated with the transaction unless you require same-day service. The wire fee for same-day service is $20 at Custom House. Which is still far cheaper than the service fees that the banks in the US charge.
With Custom House, you choose your own rate as the market goes up and down. You have two options:
1) Choose a rate and have them inform you once it reaches that point.
2) Watch the rates fluctuate and lock in when it hits an amount you're happy with.
The other variable lies in the amount. If you have a significant amount to move, then you would work with a broker and this will get you the better rate. In my case, my first transaction was significant so they assigned me a broker who worked with me in setting up the account and informing me.... based on his expert opinion.... when the market had reached its best available rate and recommending that I act now. When I was ready to move smaller amounts, my original broker set me up with a Vantage account where you do your own trades. The person who helped me with the new account said my original broker had arranged for me to receive a higher exchange rate than regular Vantage users due to my initial trade. This is why it's a bit difficult to say what rate of exchange you are going to receive. The best way to confirm it is to call the banks and ask them for their current rates, then check with Custom House/Vantage to see what their going rates are. Now, mind you, the bank does not update their rates every 30 seconds (or whatever the refresh rate is) like the online exchange houses do. The banks work on a daily rate.... their rates aren't fluctuating with the market..... so you will never see the same rate for both. Also, the banks are going to take their cut so they will increase/decrease the exchange rate to their advantage, whereas the exchange house effectively cuts out the middleman in order to give you a preferred rate.
For those who are concerned with the rumours of having to declare amounts greater than 10k.... this does not apply. All transactions are verified by the banks involved, leaving you out of having to get involved..... in effect they are saying that this is legitimate money and to proceed with the transaction.
Phew. I hope I haven't muddied the waters further. My best advice is to call the 1-800 # and speak with an advisor. They are very pleasant and very helpful, and will walk you through every step of the way. It sounds a lot more complicated than it really is.
QUOTE(flames9 @ Jun 1 2008, 11:59 AM)

I just know that custom house gave a a much better exchange route than my USA bank (wachovia)
Ditto. Plus my bank charges a hefty fee for the "service". Which they know is a total ripoff because they told me, themselves, to do it my way.