Hello,
i finaly arived in US on marth 23, but my trip was wery bad. It took me two days.
I had my flight from Belgrade to Frankfurt on marth 22 at noon. I arived in Frankfurt at 2:00PM. My next flight to San Francisco soposed to be in 4:25h bat tha plain was broken and the flight is canseled unthil the next day at 9:00AM. People from United Airlines told as that we all have free reservations at the Serathon hotel in Frankfurt and those who need tranzit visa for Germany should wait for a while and they will give as a one day visa. After couple hours lady from United Airlines told as that she can't help as and these no visa for as. I was with more five people from Serbia and we are all Serbian Citizens and nobody get the visa. I was askin around and I heard that they should give as are visas and that United Airlines are responsible for that. But no, ewerybody else was in Sheraton and we was left at the airport. They didn't help as at all and also they whore wery rude to as.
We spend the night at the airport chers and in the morning we hope we will have flight at the 9:00AM, but it was in 11:00AM. It was wery hard and humiliated experinece. We wait for more then 18 hours.
When I finaly arived to US, my fiance call the United Airlines and they agree to give as a 130$ and we took that as an a insult. Whe tell them that whe deserve more than that and they told as to whrite them a letter with are request and they will response in a 30 days.
Now I don't know what should I whrite?
What cind a request was reasonable to them and to as?
Dhoes anybody ever have this cind of experience?
Is they any worth to do this?
I apologize becouse my bad english and I hope sombady will answer to me!
Thank you
Full Version: Bad experience with United Airlines on Frankfurt airport
QUOTE(Transatlantic @ May 1 2008, 01:23 PM) 
Hello,
i finaly arived in US on marth 23, but my trip was wery bad. It took me two days.
I had my flight from Belgrade to Frankfurt on marth 22 at noon. I arived in Frankfurt at 2:00PM. My next flight to San Francisco soposed to be in 4:25h bat tha plain was broken and the flight is canseled unthil the next day at 9:00AM. People from United Airlines told as that we all have free reservations at the Serathon hotel in Frankfurt and those who need tranzit visa for Germany should wait for a while and they will give as a one day visa. After couple hours lady from United Airlines told as that she can't help as and these no visa for as. I was with more five people from Serbia and we are all Serbian Citizens and nobody get the visa. I was askin around and I heard that they should give as are visas and that United Airlines are responsible for that. But no, ewerybody else was in Sheraton and we was left at the airport. They didn't help as at all and also they whore wery rude to as.
We spend the night at the airport chers and in the morning we hope we will have flight at the 9:00AM, but it was in 11:00AM. It was wery hard and humiliated experinece. We wait for more then 18 hours.
When I finaly arived to US, my fiance call the United Airlines and they agree to give as a 130$ and we took that as an a insult. Whe tell them that whe deserve more than that and they told as to whrite them a letter with are request and they will response in a 30 days.
Now I don't know what should I whrite?
What cind a request was reasonable to them and to as?
Dhoes anybody ever have this cind of experience?
Is they any worth to do this?
I apologize becouse my bad english and I hope sombady will answer to me!
Thank you
i finaly arived in US on marth 23, but my trip was wery bad. It took me two days.
I had my flight from Belgrade to Frankfurt on marth 22 at noon. I arived in Frankfurt at 2:00PM. My next flight to San Francisco soposed to be in 4:25h bat tha plain was broken and the flight is canseled unthil the next day at 9:00AM. People from United Airlines told as that we all have free reservations at the Serathon hotel in Frankfurt and those who need tranzit visa for Germany should wait for a while and they will give as a one day visa. After couple hours lady from United Airlines told as that she can't help as and these no visa for as. I was with more five people from Serbia and we are all Serbian Citizens and nobody get the visa. I was askin around and I heard that they should give as are visas and that United Airlines are responsible for that. But no, ewerybody else was in Sheraton and we was left at the airport. They didn't help as at all and also they whore wery rude to as.
We spend the night at the airport chers and in the morning we hope we will have flight at the 9:00AM, but it was in 11:00AM. It was wery hard and humiliated experinece. We wait for more then 18 hours.
When I finaly arived to US, my fiance call the United Airlines and they agree to give as a 130$ and we took that as an a insult. Whe tell them that whe deserve more than that and they told as to whrite them a letter with are request and they will response in a 30 days.
Now I don't know what should I whrite?
What cind a request was reasonable to them and to as?
Dhoes anybody ever have this cind of experience?
Is they any worth to do this?
I apologize becouse my bad english and I hope sombady will answer to me!
Thank you
United might have tried to get you transit visas, but if none were forthcoming from the German governement there is simply nothing United could do in that regard.
If you do not write and complain you will receive nothing. If you write and complain you have increased your chances of receiving some compensation. I would write as there is no downside.
QUOTE(fwaguy @ May 1 2008, 11:37 AM)
QUOTE(Transatlantic @ May 1 2008, 01:23 PM)
Hello,
i finaly arived in US on marth 23, but my trip was wery bad. It took me two days.
I had my flight from Belgrade to Frankfurt on marth 22 at noon. I arived in Frankfurt at 2:00PM. My next flight to San Francisco soposed to be in 4:25h bat tha plain was broken and the flight is canseled unthil the next day at 9:00AM. People from United Airlines told as that we all have free reservations at the Serathon hotel in Frankfurt and those who need tranzit visa for Germany should wait for a while and they will give as a one day visa. After couple hours lady from United Airlines told as that she can't help as and these no visa for as. I was with more five people from Serbia and we are all Serbian Citizens and nobody get the visa. I was askin around and I heard that they should give as are visas and that United Airlines are responsible for that. But no, ewerybody else was in Sheraton and we was left at the airport. They didn't help as at all and also they whore wery rude to as.
We spend the night at the airport chers and in the morning we hope we will have flight at the 9:00AM, but it was in 11:00AM. It was wery hard and humiliated experinece. We wait for more then 18 hours.
When I finaly arived to US, my fiance call the United Airlines and they agree to give as a 130$ and we took that as an a insult. Whe tell them that whe deserve more than that and they told as to whrite them a letter with are request and they will response in a 30 days.
Now I don't know what should I whrite?
What cind a request was reasonable to them and to as?
Dhoes anybody ever have this cind of experience?
Is they any worth to do this?
I apologize becouse my bad english and I hope sombady will answer to me!
Thank you
i finaly arived in US on marth 23, but my trip was wery bad. It took me two days.
I had my flight from Belgrade to Frankfurt on marth 22 at noon. I arived in Frankfurt at 2:00PM. My next flight to San Francisco soposed to be in 4:25h bat tha plain was broken and the flight is canseled unthil the next day at 9:00AM. People from United Airlines told as that we all have free reservations at the Serathon hotel in Frankfurt and those who need tranzit visa for Germany should wait for a while and they will give as a one day visa. After couple hours lady from United Airlines told as that she can't help as and these no visa for as. I was with more five people from Serbia and we are all Serbian Citizens and nobody get the visa. I was askin around and I heard that they should give as are visas and that United Airlines are responsible for that. But no, ewerybody else was in Sheraton and we was left at the airport. They didn't help as at all and also they whore wery rude to as.
We spend the night at the airport chers and in the morning we hope we will have flight at the 9:00AM, but it was in 11:00AM. It was wery hard and humiliated experinece. We wait for more then 18 hours.
When I finaly arived to US, my fiance call the United Airlines and they agree to give as a 130$ and we took that as an a insult. Whe tell them that whe deserve more than that and they told as to whrite them a letter with are request and they will response in a 30 days.
Now I don't know what should I whrite?
What cind a request was reasonable to them and to as?
Dhoes anybody ever have this cind of experience?
Is they any worth to do this?
I apologize becouse my bad english and I hope sombady will answer to me!
Thank you
United might have tried to get you transit visas, but if none were forthcoming from the German governement there is simply nothing United could do in that regard.
If you do not write and complain you will receive nothing. If you write and complain you have increased your chances of receiving some compensation. I would write as there is no downside.
Thank you fwaguy!
I thot if the German governement denied my visa United maby could do something elce. They even refused to let as in the United lounge room and becouse of that and they roudnes I think I have right to complaine.
Thanks again!
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