They only have email address to their webmaster, i might try that.
I must admit it shocked me too.
We did not submit the Medical papers with AOS application so they have send us RFE. It did not arrive for about a month so i called them.
The nice lady told me that they send it to an old address despite i have given them the new one. She promised to send the copy the same day.
Belive it or not, the copy arrived exactly 7 day later.
We did send medical papers on 03/22, we got notice that they have received it on 4/5/08 and send the approval on 4/15/08.
I was shocked myself.