Okay, here it goes:

I am really pissed right now, so excuse me if I am sounding too harsh. I just got off the phone with one of the immigration officers. Anyways, here is my story. My husband and I are living overseas on military orders. I filed for my I-751 last July and did the special military instructions on the form which means I needed to get a finger print card, submit photos and so on because I can't just fly to the US for a 30-min biometrics appointment. So far so good. I got my NOA1 and it even said that i won't need to have a biometrics appointment because I am leaving overseas. Nine months have passed since then and my case is way passed the actual processing time.

So I called the special military hotline which is pretty much the same as the regular hotline but according to the USCIS website, they are supposed to specialize in military cases. And this is where it starts. I told her I am living overseas on a military post and that I have an APO address. She seemed like she didn't know what that was. She asked me if I was living in the USA. Well, it is considered US soil and my address is a US address. That's the only address I have and that's the one they sent my NOA1 to. She said that the zipcode wasn't on file. Ummmh.... hello, they sent me a notice already, so it's gotta be on file. I even submitted the Change of Address form. The only thing I can think of is that most APO zipcodes are not part of the computer system because they are kind of "special". When I signed up for my online account with USCIS, it didn't even give an option to choose APO. So because of that she couldn't help me.... why they are considered a military hotline is beyond me. I am not the only one going through this. I mean I thought they would handle such a case a little better since it is kind of "special". I just made an InfoPass appointment with the Franfurt Consulate. It will be next week. I hope they can help me somehow. I am goingt o bring everything: orders, bills to our address... everything... I might even get a letter from the commander here. Because this is BS. Only because they are too stupid to locate an APO address...

Sorry guys... I am just really pissed.

Stefanie

Why not try calling again (and save yourselves a trip, possibly) - you could get someone more knowledgeable next time. If you get the same person, why not ask for their supervisor - most places you could get to someone who knows their 'stuff' not a 'newbie' who is unfamiliar with the process. Good Luck

I concur,

try again, even though you are quite disapointed with the level of help, hoping this was a one person issue....

personally even though waiting patiently for our approval on I-751, but I am quite disappointed that the USICS is allowed to treat folks serving for ours and their safety in millitary like that, it is just not right.....

but hey I am just a simple citizen speaking my mind !!!

I'm sorry. Keep trying.

I wish you luck.

I have called the military hotline a couple of times and I was disappointed with them because they don't seem to know what they are talking about. It was frustrating! I feel for you Stefanie because I am also about to file for removal of conditions 2 months from now!! Take care and good luck! I hope it works out for you real soon!!