I was thinking about this topic this evening, and wanted to get a wider perspective on this silly little point...
Over the last few months I have written numerous emails to the Chennai Consulate and yesterday had interactions with both Indian and American staff at the Consulate Office. Not one person EVER identified themselves by name, and when I thought back on it, no one has ever said the name of anyone who interviewed them (for South Asia anyway!) - just 'Indian woman' or young American woman, etc.
Do they remain nameless on purpose? Are they afraid that people who are denied visas will get violent or look for revenge in some way?
I guess I had a picture in my head of the Consulate offices being a little different, where the interview would be face to face at a desk, with no glass walls in between and a microphone for communication, it was odd to see a kind of 'bank' environment.
Did you have the same experience with your Consulate/Embassy? Do you know the names of the people that you interacted with - at least the first name? What was the physical experience of the interview like in your country?