Some people on this board only like to complain about USCIS and the process. Yes, I agree that some things are messed up but check out these statistics. You can find more of them on their website.

Every day the 250 offices worldwide:

∙ Conduct 135,000 national security background checks

∙ Answer phone inquiries from 82,000 calls to their toll-free customer service phone line

∙ Process 30,000 applications for immigrant benefits

There are alot more statistics on-line. I just thought I would share.






Sorry this should have been posted in Off Topic...oops

It would help if they were a little more polite to some people on the phone !! lol

Yes they do handle a heavy case load, I think people are just emotional because they miss their loved ones so much and they just need someone to take it out on and USCIS is the one holding their petition up and they are an easy target, that's all. I don't really think it is anything personal against USCIS, this is just such an emotional process, it's hard not to complain every now and then.

I agree with you 100%! I just thought I would share. I honestly didn't know there were that many cases.

Yes you are right about their case load, I don't think many people realize the size of it, thanks for sharing your information with us

It is really amazing there are not more screw ups. I understand frustration but I think people need to remember these are people working there and they can only do so much.
I know at my work we don't get half the info we need sometimes and it is tough to answer stuff you just don't have answers to.

just wait until 11 million illegals start to apply. hahaha a 3 month wait will be like a miracle compared to whats coming. i feel sorry for people who will just be entering the system. Too bad they can't be like hispanics and just puch their way to the front of the line.

Its a little hard to be sympathetic with them when they have had my petition now for 4 months (the second time), and they told me that my wait would be another year. Its a little hard to be sympathetic when I call for an update and I am told that this is the price I pay for marrying a foreigner, and not to call back for another 6 months.

I didn't just start this process, I have been working on it for 1 1/2 years already. The delay isn't because of me, its because they haven't picked up the papers in the entire 4 months, and obviously don't plan too for the next 8. I want resolution and from what they told me, case like mine aren't priority. Its just a little hard to be sympathetic.

Sorry to vent...touchy subject right now.

Bless their hearts

They work hard, definitely. And they deserve recognition for that. However, not a few of VJ's community has the right to be frustrated and/or angry over misinformation that can seriously impact their family lives.

They do work hard, I'm sure. It just so hard waiting. I worked customer service for department of defense for many years and the phone rings as soon as you hang up. I'm sure they are even busier than I was. I tried to remember this when I would call and they were polite and I was polite but they never really had answers. I know it's their job and they read what's in their material but it's so darn hard to wait!!!

It's great you posted the information though and maybe it will help someone to be a bit nicer when making their calls.

Doreen

Maybe when our journeys are over we could volunteer to help them I think that when this is over we are all going to be specialist in immigration matters. However, I do feel for them, they must go throw a lot.

That's what I meant about being a little nicer !!!

or when they say they had a letter for u undeliverable by mail and its not posible, and u call cos they request you to call by email and peolple on the line say nahhh call back in 30 days

i was still nice but it is frustating not getting straight answers

The reality is there are big problems a foot if 1. one center processes in 20 days the next 120 days it shows very poor management. I dealt with the USCG when a new requirement came in to ceritfy all the new casino boat crews-new 10 years ago- so the USCG office in those areas were flooded with thousands of applications they did not shift the work load to the next slowest they spread it around smartly!!!!!!! Some thing appers really wrong with 1. there managment pratcies and 2. The different standards the apply i.e. defferent every time

I'm sure Bin Ladin had his problems too but I never felt sorry for him. We all know it must be difficult to feed this moster they have created, but remember they created it.
Everybody understands security and fraud prevention, but many of these waits are for things that they have made much more difficult than necessary. It is like the IRS complaining about taxes. There is no reason that this can't be easy. Nobody is trying to circumvent the need for security.

Totally agree....polite AND know what the heck they are talking about. One day I called 3 times and got 3 totally different answers!

I agree 100%. Sorry...I don't feel sorry for them. What I have found is that they create their own extra work by not supplying is with correct information. We have to call back over and over again for the same thing. Petitions sent back that could have been dealt with at the consulate, now that does create them extra work, but when I hear from them one time that they are processing cases like mine 2 months before my priority date, I am going to give it about 2 months before I call back. Then 2 months later I hear I need to wait another 8 month? What happened in those 2 months?????




Now that is exactly what I mean!

BTW, they have an outsourced call center, so the USCIS doesn't have to deal with the calls unless you can convince the call center that you have a problem serious enough to talk to an officer.

This is a good point I wanted to bring up as well. It is not necessarily the employees that are broken, its the system and management thereof. And I think this evidence (one center takes 20 days the other 120 days) is about as much proof as you need.