QUOTE(baba27 @ Feb 15 2008, 10:30 PM)

I am worried all the threads i have seen here have received the finger print letter after the NOA-1
i think it is lost, please guide me , is it ok if i call USCIS and find out from them.
thanks
I had the situation where my biometrics appointment letter was lost - due to my initial application being processed with the incorrect mailing address.
When I called the 1-800 number, they do not have information about your biometrics appointment - in fact, the only information they can access on your particular case is the same as what you can access online. I was advised that if 30 days have passed since the mailing date of your first NOA-1, they can submit a "service request" for you - this has 30 days to be assigned to an officer, then they have 30 days to respond to you. I received a response about 30 days after the request was submitted, which advised that I had indeed missed my biometrics appointment, and to take that notification with me to the biometrics office to have them done. I went to the office the next day, which was 23 days after the initial appointment had been scheduled for, and had them taken with no problems.
In hindsight, if I lived close to an INS office, I would schedule an infopass appointment, rather than submitting the service request. Had I done that, they could have told me at the infopass appointment when my biometrics appointment was, and I would have been able to make the original appointment.
HTH