I received an RFE for a long form birth certificate. Called to ask if I could include other evidence. The lady w/the asian accent answered. I had read on other posts, how she was rude to other members. All other c.s. reps have stated thier name and ID number. I also have spoken to immigration officers twice,greeted by their name & I.D. number. The lady this morning was very rude, while trying to ask about including passport page copies she told me to "read the letter from the RFE from top to bottom to me".. After she got past bieng rude and obnoxious she bsaid it would be OK to include the passport copies . I ask her for her name and I. D. she hung up on me ! Seriously thinking about calling ombudsmans office after my case leaves CSC. This is not the way govt. employees are supposed to act. JOHN&JEAN

I had a similair experience...refused to give thier #....whats the ombudsman's office??? good luck

Do what I do I ask for their name and # before the conversation starts