Hello,

Someone pointed out in another post that I should write to the Ombudsman to report a problem regarding USCIS staff.

It reminded me we already wrote twice via registered mail to the Ombudsman enquiring about the overdue of our petitions... and even though he got the mails, he never bothered answering to our questions.

Did any of you have more chance with the Ombudsman and were many of you being ignored as well?

During yesterday's teleconference, we were advised to complete DHS Form 7001 and mail it in. They apparently need your signed permission because of privacy regulations. They will only investigate your case under certain circumstances.

The form is at...

http://www.dhs.gov/xlibrary/assets/cisomb_dhsform7001.pdf

Yes that is what my husband did TWICE, he filled in this form and sent it registered mail since they would not accept it faxed.

I sent them an e-mail stating my concerns regarding a consulate member and was replied to within hours, not with the answer I wanted be still an answer, which was "sorry we can't help you as this is a legal matter". Now I have been waiting for 5 months for a reply from Emilio Gonzalez's office, I find it difficult for them to not see a 2.8 lb package that I have documentation of having been signed for.
I hope you get a reply soon and it is the one you want.
Ron

who is the Ombudsman ??

I would recommend using a U.S. senator's office.