DEAR EVERYONE,

SINCE I AM A NEW MEMBER HERE, I FOUND THIS SITE THROUGH BROWSING THE NET HOPING TO FIND ANSWERS IN MY MIND..AND LUCKILY I FOUND THIS SITE,THANKS... WELL, I KNOW IT'S LATE BUT LET ME ALL GREET YOU A HAPPY NEW YEAR 2008..

I REALLY WANT TO CALL THE USCIS HOTLINE MYSELF, BUT I KNOW IT'S NOT EASY TO GET THROUGH AS MY HUSBAND SAID EVERYTIME HE CALLED IT OFTEN TOOK HIM AN HOUR FROM DIALING--PUT ON HOLD AND--TO FINALLY TALK TO A PERSON (WHICH FOR SOME REASON,NOT POLITE ENOUGH TO ANSWER QUERIES, OR MAYBE IT'S UNLUCKY FOR MY HUSBAND TO TALK TO A NOT GOOD CUSTOMER SERVICE

I'D TRIED IT ONCE, AND NEVER GOT A CHANCE TO TALK TO A PERSON (IT'S BECAUSE I GOT ZERO BALANCE FROM PUTTING ON HOLD ) NEVER TRIED AGAIN COZ I REALIZED IT'S NOT PRACTICAL TO CALL USCIS HOTLINE WHEN YOU'RE ABROAD. AND ALSO, I THINK, POSTINGS HERE ARE FAR MORE INFORMATIVE FROM THEM..

I AM STARTING THIS THREAD FOR ANYONE WHO WOULD LIKE TO SHARE ABOUT THEIR RECENT CONVERSATION / INQUIRIES FROM THE USCIS CUSTOMER SERVICE... I AM PRETTY MUCH SURE ANY POSTINGS HERE MIGHT BE A HELP FOR EVERYONE WHO , JUST LIKE ME ,A SEEKER FOR AN ANSWERS IN THEIR MINDS...

THANKS ALOT, AND GOD BLESS EVERYONE..

PLEASE POST ANY EXPERIENCES/ QUERIES YOU HAD HAD RECENTLY WITH THE USCIS CUSTOMER SERVICE... ANY POSTINGS, GOOD OR BAD ARE HIGHLY APPRECIATED...

Yes I did call to the USCIS Hotline by myself twice. You are right, they are impolite and not really help me out. Since I haven't received any NOA for my EAD and AP, and found that they were undeliverable on Dec 19th, then I called them and hoped that they can resend the notice receipts to me again, but they refused and just kept saying I need to be patient to receive it within 90 days (Nine Zero) and hung up!!! I feel so unrespectful and don't know what to do...

Oppositely, the officer at the US Embassy is more helpful, I told them my cases was like that (when I went there for my biometrics) and she checked the cases # for me, and also told me to call to their CS hotline for requesting them to send me again. Well, I don't bother to call again...

I have called the USCIS hotline oh about a million times. I usually get lucky in the sense that the person is pretty nice. At least I think so....I can't really understand them because half the time they are hispanic and have a bad accent. Forget getting anything useful out of USCIS. They'll just tell you they're making a service request and call back in 30-90 days or to make an appointment with your local center. Which in my case is close to 4 hours away.

I call uscis CSC just about every other day checking on our petition. Yesterday I called and checked on our RFE that I had to send in. I did speak to a lady and she did have an accent , which I had to listen very carefully to what she was saying to me. I did say excuse me a few times, cause I just didn't understand her. But she is the only one that took my phone # and told me she would give me a callback either that day or a week (yeah right) , but anywho......she did say to me " You have called ALOTTA TIMES" and I was like YES and I am sure I am not the only one

It has been 8 mths of waiting for our NOA2 and there has only been 2 csr's that I would say that was really RUDE, but other than that, overall they have been nice and pretty much very unhelpful I can say they are very Scripted and hardly let you get a word in...

my 2 cents
Aisha-Qasim

I have called the USCIS customer service line about one million times.Sometimes the people are nice,and at times they can be rude and obnoxious.They are not helpful at all so instead of getting my blood pressure sky high,I 've stopped calling them.Now, I call my congressman's office,his staff is way more helpful because they have access to direct lines.I remember not too long ago,I got so angry when a lady at the USCIS cusomer service told me "I don't know,does your fiance have a criminal background." when I asked what was taking them so long with my case.

I called twice, and my husband called once.

We didn't have to wait THAT long thankfully!

But the first time I called, someone answered and then put me on hold for a minute or two, and when he came back, I could barely hear him for some reason.

The second time I called, I had to wait 5-10 minutes or so, and the girl who answered was quick and not very helpful. When I was off the phone with her I realized she was assuming my case was like anyone else's.

When my husband called, he was on hold for a short time, but a very nice, friendly lady answered, and seemed helpful.

That's it.

Now we're just hoping it's a nice representative who is looking at our case.

Hmmm I found that if husband calls, they will answer more friendly and helpful!!! Not sure if it is most of the hotline staffs are ladies?!?!

Aisha-Qasim,

LOL hun, you call too much, well maybe if they stopped touching so much and really got something done, then you would not have to call - I dont call anymore because it really is tearing up the stitches from the last call that made me laugh so hard that I had to go to the emergency room ( j/k). The last call about did me in, here is how it went:

Me: I would like to know the current status of my case, well as current as you can give me on my I-130 applicaton

CS - You are not in the system.

Me- I know that - that is why I am calling it is dated December 21st 2007 why is it not the system yet?

CS - Are you sure its a I-797C and are you sure the names are correct and its your application for your beneficiary?

Me - Sh&* yes I have waited four and half months for this little goodie that cost me some quid

CS - silence

Me - ellllooooooo
CS - silence
Me- ellllooo anyone there

CS - click

xxxxxx

THAT'S SUCH A POOR CS.. HOPE U DIDN'T GET HIGH BLOOD ABT THAT.. I , MYSELF DONT LIKE THE WAY "SOME" CS TALK TO THE CALLERS.

Tis ok hun, use to it, I really dont call anymore because they cant tell me anything new, just what they read off their website which we all can see - when I get past them and go to the IO, well those stories are pretty good - but again, just will wait for a touch hell i will take a good beating at this point

HEHEHE..

HELLO,

MY HUSBAND CALLED THE USCIS HOTLINE TODAY , ABOUT THE WRONG SPELLING IN OUR NOA1 (K3) , AND HE TALKED TO A GIRL, THE GIRL DID SOMETHING TO FIX OUR PROB.. IT WAS GOOD THIS TIME ITS NOT RUDE PERSON, IT WAS NICE, HE SAID THAT CSC IS ON AUGUST NOW , AND SHE SAID TO MY HUSBAND THAT WE SHOULD EXPECT TO BE APPROVED BY NEXT MONTH... AS WE ARE SEPTEMBER FILER.. I HOPE SHE SPOKE LIKE AN ANGEL AND WILL COME TRUE..

BUT I HAVE TO GOODNIGHT NOW . AND TALK TO YOU GUYS LATER...

I have only talked to a few rude ones, but you know what gets me the most........LOL

when you call and can't understand them at all. They have an accent and you have to say "HUH" LOL Usually these are the officers with the CSC that I spoke to over our RFE.

Aisha

Unfortunately, Im unable to get to talk with a real person. I dont know what number/s to dial to get to a customer representative.

Fabulous!!! It didnt take too long to get to speak with the customer representative. I have all of my questions answered. I feel so at ease now and satisfied.

Yeah I waited for 20 minutes and still can't talk to a Customer Representative...

Hey, but today I called again 1-800-375-5283, then press 1 for English, press 2 and then press 6...just a while I can talk with someone this time, this's a man (so far the previous calls, I just talked with some mean women) Maybe i called too many times, I don't wait to listen all the instructions, just click click click...

I think you may try next time!! (1->2->6) Good Luck!!

HELLO, IT'S ME AGAIN.. MY GOSH!! I FINISHED TALKING TO THE CUSTOMER SERVICE JUST NOW, SHE SAID SHE CANT GIVE ME INFORMATION, AND ITS MY HUSBAND (PETITIONER) WHO SHOULD CALL NOT ME.. I FOLLOWED THE ADVISE TO CALL 001-800-375-5283-122421-CASE NUMBER-1,1.. WHY THE PERSON I TALKED COULDNT GIVE ME ANY INFORMATION? AM I NOT ALLOWED? IM THE BENEFICIARY AND NOT THE PETITIONER..

tHANKS SO MUCH.. IM JUST CONFUSED NOW..

hi, are you the petitioner or the beneficiary??

Next time, have a male voice call them and tell them you're the petioner. They cant tell. ;-)

The person just needs to know the case number, names, and the beneficiarys birth date. That's all they ask everytime I've called them in the past

Hi, thanks for that... I just let my husband called now.. And he also called for his senator's help just today after talkin the uscis.. The senator's secretary ask for our infos and hopefully to hear from them this week or next week.. Thanks again..

I think this is because your case is a K-3. So they need to talk to the petitioner.
My case is different, AOS, and they requested me (the beneficiary) to call. But haha maybe they heard a man's voice, so they still answer my hubby.

Opps.. we filed two.. Though, The case number i entered was from our IR-130 petition... not the K3.. Anyway, my husband called already today so i feel better now, even we didnt get good answers from them. hehe

Hello shape of my heart!

Im the beneficiary. How do you make the quotes here lol? so people wont get confused who Iam answering to.

Hi There.. Im the alien too.. At the right side you will see "quote button" and beside is "reply button" , first hit the the quote, after that hit reply button.. then , there that means you've quoted already the person you wanted to reply..and so you can type your answer already..

Ok...let me test here. Thanks a lot shape heart!

You're welcome.. do you have friendster.. Maybe we can add each other..?

No, I dont. I got a mail from VJ that says you added me as your friend...how do I add you? hehehe

i think CSC is doing progress now compared with the previous months..

Go to My controls from there you will see Manage Friends. And you can add me already.. Thanks