I called the NVC about an hour ago. They answered immediately. We've found it's really hit or miss. If you get the dreaded spanish message, hang up and call right back. I don't think you need to wait through the prompts, so write down the menu options and you can skip through pretty quickly.

It's all about patience...
QUOTE(kcmetzy @ Jan 23 2008, 04:06 PM)

to the NVC..
I'm slightly OCD and have to listen to the automated system to tell me what I already know. It's a routine I go through daily..and I can't today and it's driving me nuts! hehe
Is anyone else having this problem?!